View all open consultations

We encourage you to participate in consultations to give us important insights, views and feedback that will inform our decision-making process.

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Review of the DMO guidelines

The Guidelines set out our intended approach to determining the DMO, how it will achieve objectives and meet the requirements of the regulations.
Reviews
Open
Effective date
Date initiated
Accepting submissions
Retail
NSW
QLD
SA

Network resilience guidelines

Following an AEMC rule change the AER is developing guidelines about its assessment approach to network resilience expenditure
Reviews
Open
Date initiated
Accepting submissions
Distribution
ACT
NSW
NT
QLD
SA
TAS
VIC

Annual benchmarking reports 2025

We examine the relative efficiency of the distribution and transmission electricity network service providers
Reviews
Current
Effective date
Accepting submissions
Distribution
Transmission
ACT
NSW
QLD
SA
TAS
VIC
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Contact us

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How we consult with stakeholders

Our engagement framework

Learn how we approach stakeholder engagement to have a positive contribution at every stage of our decision-making process.


 

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Customer Consultative Group

Learn more about this key source of consumer insights that help us to ensure consumers’ voices are heard and considered in our work and decisions. 

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Consumer Challenge Panel

Learn about how this panel provides independent advice to help ensure network regulatory decisions are made in the long-term interests of consumers.

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Want to make a complaint about your energy retailer?

The Australian Energy Regulator does not resolve disputes between energy customers and their retailer or distributor. 

Our role is to make sure retailers and distributors follow the energy laws. We receive reports on complaints and disputes from energy businesses and the Ombudsman schemes and uses this information to monitor compliance.

Learn more about the number of steps you can take if you are having a problem with your energy service, retailer or distributor. 

Making a retailer complaint