Overview

Issues paper - Standardised statements

On 8 November 2018, the AER released an issues paper seeking feedback from stakeholders on standardised statements for use in customer hardship policies.

Submissions - Standardised statements

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Consultation on the standardised statements for use in customer hardship policies closed on Friday 7 December 2018.

AEC - Submission on Standardised Statements - 7 December 2018

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Authors
Australian Energy Council (AEC)

ASBFEO - Submission on Standardised Statements - 12 December 2018

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Authors
Australian Small Business and Family Enterprise Ombudsman (ASBFEO)

EWON - Submission on Standardised Statements - 7 December 2018

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Authors
Energy and Water Ombudsman of NSW (EWON)

EWOQ - Submission on Standardised Statements - 5 December 2018

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Authors
Energy and Water Ombudsman of Queensland (EWOQ)

EWOSA - Submission on Standardised Statements - 5 December 2018

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Authors
Energy and Water Ombudsman of South Australia (EWOSA)

PIAC - Submission on Standardised Statements - 6 December 2018

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Authors
Public Interest Advocacy Centre (PIAC)

Powershop - Submission on Standardised Statements - 4 December 2018

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Authors
Powershop Australia Pty Ltd

QCOSS - Submission on Standardised Statements - 5 December 2018

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Authors
Queensland Council of Social Service Inc (QCOSS)

SACOSS - Submission on Standardised Statements - 7 December 2018

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Authors
South Australian Council of Social Service (SACOSS)

ACAT - Submission on Standardised Statements - 20 December 2018

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Authors
ACT Civil and Administrative Tribunal - Energy and Water (ACAT)

Issues paper - Hardship guideline

On 10 December 2018, we released an issues paper seeking feedback from stakeholders on the development of the Guideline. We sought stakeholder comment on four key consultation issues:

  1. How should the Guideline best ensure that consumers are effectively informed about their rights?
  2. How should the Guideline support consistent application of the Retail Law minimum standards?
  3. How should the Guideline support consumers most in need of hardship assistance to receive it?
  4. How should the Guideline facilitate more customers completing hardship programs successfully?

Submissions - Hardship guideline

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Consultation on the Guideline issues paper closed on Monday 14 January 2019.

AEC - Submission to Hardship Guideline issues paper - 14 January 2019

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Authors
Australian Energy Council (AEC)

ECC - Submission to Hardship Guideline issues paper - 9 January 2019

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Authors
Ethnic Communities' Council of NSW Inc (ECC NSW)

EWON - Submission to Hardship Guideline issues paper - 14 January 2019

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Authors
Energy and Water Ombudsman of NSW (EWON)

EWOQ - Submission to Hardship Guideline issues paper - 11 January 2019

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Authors
Energy and Water Ombudsman of Queensland (EWOQ)

EWOSA - Submission to Hardship Guideline issues paper - 11 January 2019

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Authors
Energy and Water Ombudsman of South Australia (EWOSA)

NCOSS - Submission to Hardship Guideline issues paper - 14 January 2019

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Authors
Council of Social Service of NSW (NCOSS)

PIAC - Submission to Hardship Guideline issues paper - 14 January 2018

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Authors
Public Interest Advocacy Centre (PIAC)

SACOSS - Submission to Hardship Guideline issues paper - 14 January 2019

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Authors
South Australian Council of Social Service (SACOSS)