On 29 March 2019, the AER published the final Guideline that is accompanied by the Notice of final instrument, which explains the development of the Guideline.
Final decision
Customer Hardship Policy Guideline (2019)
View what the AER expects retailers to in place to support customers experiencing financial hardship.
Content type
Document
AER - Notice of Final Instrument - Customer Hardship Policy Guideline - March 2019
Content type
Document
'Easy English' standardised statements resource - June 2019
Content type
Document