Type
Sector
Electricity
Gas
Segment
Retail
Region
Australian Capital Territory
New South Wales
Queensland
South Australia
Status
Current
Effective date
Categories
Exemption guideline
Individual exemption
Registrable exemption

Under the National Energy Retail Law (NERL), any person or business who sells energy to another person for use at premises must have either a retailer authorisation or a retail exemption.

The AER can issue exemptions to persons or classes of persons and impose conditions on these exemptions in accordance with the Retail Exempt Selling Guideline. 

This guideline sets out the processes for registering and applying for retail exemptions, and outlines the various exemption classes, their eligibility criteria and exemption conditions. The guideline also details our policy considerations when making decisions on exemption applications and on exemption classes and conditions.

The Notice of final decision which explains the consultation process, key changes and rationale behind this version of the guideline can be found at Review of the AER exemptions framework for embedded networks.

Key Documents

Retail Exempt Selling Guideline (version 7) - August 2025

Authors
AER
Content type
Document

Documents

Exempt Seller Hardship Policy template (version 1)

Authors
AER
Content type
Document

Exempt Seller Family Violence Policy template (version 1)

Authors
AER
Content type
Document

How to access an authorised retailer of your choice if you live in an embedded network

Authors
AER
Content type
Document

AER individual exemption application checklist

Authors
AER
Content type
Document