This is a historical document
Under r. 116 of the Retail Rules, a retailer cannot disconnect a customer for non payment where the amount owing is less than an amount approved by the AER and the customer has agreed to repay that amount.
In July 2012, the AER approved an amount of $300 (GST inclusive) for the purposes of r. 116 which applies to both gas and electricity and to all jurisdictions adopting the Retail Law and Rules.
The AER consulted on what amount should be approved as the minimum amount owing on a customer’s bill before disconnection for non payment.
On 23 May 2016, a new review of the Minimum Disconnection Amount was initiated. The final decision from this review was released 30 March 2017 and replaced the previous July 2012 decision.