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96 result(s), displaying 37 to 48
Customer hardship policy guideline
Under the National Energy Retail Rules, rule 75A(1) requires the AER to develop, maintain and publish a binding and enforceable Customer hardship policy guideline.
Type
Guidelines
Status
Current
Compliance procedures and guidelines
Version 6 of the compliance procedures and guidelines that apply to energy businesses in jurisdictions that have adopted the National Energy Retail Law.
Type
Guidelines
Status
Current
Performance reporting procedures and guidelines (retail law) 2019
The Guidelines set out the manner and form in which regulated entities must submit information and data to the AER relating to their performance.
Type
Guidelines
Status
Current
Wholesale electricity market performance monitoring report - Statement of approach
The AER’s statement of approach guides our comprehensive long-term monitoring and reporting on wholesale electricity markets.
Type
Reviews
Status
Historical
Access to dispute resolution services for exempt customers consultation - June 2017
Type
Reviews
Status
Historical
Stakeholder engagement framework review 2016-17
We've undertaken a review on how we approach stakeholder engagement.
Type
Reviews
Status
Current