On 7 July 2017, the Australian Energy Regulator (AER) approved an application from The Pinnacles Caloundra CTS 33776 (The Pinnacles) for an individual exemption from the requirement to hold a retailer authorisation under the National Energy Retail Law.
Background
On 17 May 2017, the AER accepted an application from The Pinnacles for an individual exemption from the requirement to hold a retailer authorisation under the National Energy Retail Law to sell energy at 42 Canberra Terrace, Caloundra QLD.
Submissions on The Pinnacles application closed 15 June 2017.
Variation of conditions 2023
On 5 May 2023 the AER proposed to vary the conditions of The Pinnacles' retail exemption. Submissions from interested stakeholders on the variation closed 8 June 2023. No submissions were received.
On 4 September 2023 the AER varied The Pinnacles' exemption conditions to include a new condition.
Proposed variation of conditions 2025
In August 2025, the AER released its revised Retail Exempt Selling Guideline (version 7), to include a family violence condition and a notification requirement condition. Retail exemption holders that sell energy to residential customers must now develop and implement a family violence policy. Additionally, retail exemption holders must comply with new notification requirements.
The AER intends to apply these conditions to relevant individual exemptions that were approved before August 2025.