On 3 December 2019, the AER approved Hi Surf CTS 11533's application for an individual exemption from the requirement to hold a retailer authorisation under the National Energy Retail Law.
Background
On 12 September 2019, the Australian Energy Regulator (AER) accepted an application from Hi Surf CTS 11533 for an individual exemption from the requirement to hold a retailer authorisation under the National Energy Retail Law.
The AER held a public consultation on Hi Surf CTS 11533's application from 12 September to 14 October 2019. One submission was received. You can view the submission on the initiation milestone.
Variation of conditions 2023
On 5 May 2023 the AER proposed to vary the conditions of Hi Surf CTS 11533's retail exemption. Submissions from interested stakeholders on the variation closed 8 June 2023. No submissions were received.
On 4 September 2023 the AER varied Hi Surf CTS 11533's exemption conditions to include a new condition.
Proposed variation of conditions 2025
In August 2025, the AER released its revised Retail Exempt Selling Guideline (version 7), to include a family violence condition and a notification requirement condition. Retail exemption holders that sell energy to residential customers must now develop and implement a family violence policy. Additionally, retail exemption holders must comply with new notification requirements.
The AER intends to apply these conditions to relevant individual exemptions that were approved before August 2025.