The Retailer of Last Resort (RoLR) register list all current default and additional RoLRs appointed by the AER for gas and electricity, and their appointment details.

Glossary of register terms

Default RoLR: A retailer appointed and registered as a default RoLR. This retailer takes on the customers of a failed retailer during a RoLR event as the default arrangement.

Additional RoLR: The AER may register one or more retailers as an additional RoLR for a connection point or distribution system, in addition to the default RoLR. Additional RoLRs may submit firm or non-firm offers to take on customers in the case of a RoLR event:

  • A firm offer is an agreement to take on customers, including among other things the number and classes of customers the retailer will take on (and in which areas).
  • A non-firm offer does not provide binding terms and conditions, rather it is an indication that the retailer may wish to take on customers in the case of a RoLR event, with terms and conditions to be confirmed at the time of a RoLR event.

Designated RoLR: A default or additional RoLR that the AER appoints (or is taken to be appointed) to take on customers for a particular RoLR event. The AER may appoint an additional RoLR as the designated RoLR instead of, or in addition to, the default RoLRs, subject to certain criteria. The AER will specify the designated RoLR(s) for a RoLR event on its website.

For further information on Who is my distributor?

Register of Electricity RoLRs (simplified)

Register of Electricity Retailers of Last Resort (RoLR) by region
Region RoLR Category RoLR appointment details
ACT Origin Energy Electricity Ltd Default RoLR Customers in ACT connected to the Essential Energy electricity distribution network.
ACT Origin Energy Electricity Ltd Additional RoLR non-firm Customers in ACT connected to the electricity distribution system of Evoenergy.
ACT, NSW Icon Retail Investments Limited and AGL ACT Retail Investments Pty Ltd (trading as ActewAGL Retail) Default RoLR Customers in the ACT and NSW connected to the Evoenergy electricity distribution network.
NSW AGL Sales Pty Limited Default RoLR Any connection points directly connected through transmission node identity points that are not allocated to other default RoLRs registered for connection points in NSW.
NSW AGL Sales Pty Limited Additional RoLR non-firm For electricity customers in NSW.
NSW EnergyAustralia Pty Ltd Default RoLR

For customers connected to the electricity distribution system of Ausgrid.

For all connection points which are directly connected to the electricity transmission network through the following Transmission Node Identitiers (TNI) points: NGAD, NANM, NPK6, NBKH.
NSW EnergyAustralia Pty Ltd Additional RoLR non-firm

For customers in NSW connected to the Endeavour Energy electricity distribution system.

For customers in NSW connected to the Essential Energy electricity distribution system.
NSW Origin Energy Electricity Ltd Default RoLR

Customers in NSW connected to the Essential Energy electricity distribution network. Customers in NSW connected to the Endeavour Energy electricity distribution network.

All connection points which are directly connected to the electricity transmission network through the following Transmission Node Identifier (TNI) points: NWW9, NRG1, NSN1, NSYS, NNEW, NKCK, NLD3, NBGE and NBGN.

For customers in Tenterfield, NSW, connected to the Ergon Energy Corporation Limited electricity distribution network.
NSW Origin Energy Electricity Ltd Additional RoLR non-firm For customers connected to the electricity distribution system of AusGrid.
QLD Origin Energy Electricity Ltd Default RoLR

Customers in QLD connected to the electricity distribution system of Essential Energy.

Customers in QLD connected to the grid-connected electricity distribution system of Ergon Energy Corporation Limited and its Mt Isa – Cloncurry distribution system (other than customers whose premises are connected to the 220kV supply network of the Mt Isa-Cloncurry distribution system).

Customers in QLD connected to the electricity distribution system of Energex Ltd.

All connection points which are directly connected to the electricity transmission network through transmission node identity points listed for QLD in AEMO’s NEM Transmission Node Identities (TNI), October 2012 (or as updated from time to time).
QLD AGL Sales Pty Limited Additional RoLR non-firm For customers connected to the electricity distribution system of Energex Ltd.
SA Origin Energy Electricity Ltd Default RoLR

Customers in SA connected to the South Australian Power Networks electricity distribution system.

Customers in SA directly connected to the electricity transmission system.

For customers in Cockburn, SA, connected to the Essential Energy electricity distribution network.
TAS Aurora Energy Pty Ltd Default RoLR

Customers in TAS connected to the Tasmanian Networks Pty Ltd electricity distribution network.

All connection points which are directly connected to the electricity transmission network through the transmission node identity points listed for Tasmania in AEMO's NEM Transmission Node Identities (TNI), October 2012 (or as updated from time to time).
SA, QLD, NSW, ACT EnergyAustralia Pty Ltd Additional RoLR non-firm

Electricity customers in the jurisdictions of ACT, QLD, and SA.

Any electricity customers in NSW who fall outside the scope of EnergyAustralia's default RoLR appointments.

Register of Gas RoLRs (simplified)

Register of Gas Retailers of Last Resort (RoLR) by region
Region RoLR Category RoLR appointment details
ACT Icon Retail Investments Limited and AGL ACT Retail Investments Pty Ltd (trading as ActewAGL Retail) Default RoLR Customers in ACT connected to the Evoenergy gas distribution system.
ACT Origin Energy LPG Limited Additional RoLR non-firm Customers in ACT connected to the Evoenergy gas distribution system.
NSW AGL Energy Sales & Marketing Limited Default RoLR Customers in NSW connected to the Jemena Gas Networks (NSW) Limited gas distribution system.
NSW AGL Sales Pty Limited Default RoLR Customers in NSW connected to the Allgas Energy Pty Limited gas distribution system.
NSW Origin Energy (Vic) Pty Limited Default RoLR Customers in NSW connected to the Australian Gas Networks (Albury) Ltd gas distribution system.
NSW Icon Retail Investments Limited and AGL ACT Retail Investments Pty Ltd (trading as ActewAGL Retail) Default RoLR

Customers in Shoalhaven (Nowra) connected to the Evoenergy gas distribution system.

Customers in NSW connected to the Evoenergy gas distribution system.
NSW Origin Energy LPG Limited Default RoLR Customers in NSW connected to the Australian Gas Networks (NSW) Pty Ltd and Central Ranges Pipeline Pty Ltd gas distribution systems.
NSW Origin Energy LPG Limited Additional RoLR non-firm Customers in NSW connected to the Jemena Gas Networks (NSW) Ltd gas distribution system.
QLD AGL Sales Pty Limited Default RoLR Customers in QLD connected to the Allgas Energy Pty Limited gas distribution system.
QLD Origin Energy Retail Ltd Default RoLR

Customers connected to the gas distribution system of Australian Gas Networks Limited insofar as those pipelines are covered pipelines under the National Gas Law (ie customers in Brisbane, Ipswich, Gladstone and Rockhampton).

Customers connected to Australian Gas Networks Maryborough-Hervey Bay Distribution Network.

Customers connected to the Australian Gas Networks Bundaberg Distribution Network.
QLD Origin Energy Retail Ltd Additional RoLR non-firm Customers in QLD connected to the Allgas Energy Pty Limited gas distribution system.
SA Origin Energy Retail Ltd Default RoLR Customers in SA connected to the Australian Gas Networks Limited gas distribution system.
SA , QLD, NSW, ACT EnergyAustralia Pty Ltd Additional RoLR non-firm Customers connected to all gas distribution systems in ACT, NSW, QLD, and SA.

Detailed register of RoLRs

The following document contains more detailed information about all electricity and gas RoLR appointments, including appointment terms and expiry dates.

AER - Detailed electricity and gas RoLR appointments table - April 2023