Draft decision
Back to topOn 17 December 2019, the AER published the draft Customer Service Incentive Scheme (CSIS). The draft CSIS sets out a principles based framework for the AER to consider incentive designs that distribution network service providers (distributors) will develop in consultation with their customers. The objective of this scheme is to provide distributors with an incentive to deliver customer services in accordance with the preferences of their customers.
Submissions
Back to top17 December 2019 to 14 February 2020
Interested parties were invited to make a submission on the draft CSIS by the close of business on 14 February 2020.
Late submissions
Back to topWe received one late submission.
| Documents (1) | Author |
|---|---|
| Red Energy & Lumo Energy - Submission on the draft Customer Satisfaction Incentive Scheme - 21 February 2020 ( PDF 124.32 KB ) | Red Energy, Lumo Energy |