| Milestone | Date |
|---|---|
| Issues paper released | 22 July 2019 |
| Submissions on this issues paper due | 19 August 2019 |
| Workshops | 6 and 13 November 2019 |
| Draft Scheme Published | December 2019 |
| Submissions on Draft Due | January 2020 |
| Final Scheme Published | March 2020 |
Please note this timeline is subject to change.
On 22 July 2019 the AER released an Issues Paper seeking stakeholder views on the development of a new Customer Service Incentive Scheme (CSIS).
The paper canvasses various issues related to the development of a CSIS, such as whether it would provide a useful incentive, and how we could design a Scheme should we choose to develop one.
Interested parties were invited to make a submission on the Issues Paper by the close of business on 19 August 2019.
We received five late submissions.
The AER invited stakeholders to attend workshops on the development of new incentives for customer service. In these workshops stakeholders discussed key aspects of a potential new customer service incentive scheme. In advance of the workshops the AER produced a discussion paper and slide pack. Following the workshops, the AER produced minutes which recorded the discussions.