On 18 September 2019 we released our draft decision on Values of Customer Reliability (VCR). The draft decision sets out our draft methodology for developing VCR values for the National Electricity Market and the Northern Territory. It builds on the methodology used by the Australian Energy Market Operator to estimate VCRs in their 2014 NEM-wide study for standard outages. The draft decision discusses our methodology for determining VCR values for standard outages up to 12 hours, widespread and long duration outages greater than 12 hours, and the annual adjustment mechanism. It also provides a summary of submissions we received in response to our Consultation and Consultation Update papers.