Consumer matters
Issue date
AER reference
AC 137/22

The Australian Energy Regulator (AER) has initiated the Retailer of Last Resort process that will allow for the transfer of customers from electricity retailer Elysian Energy Pty Ltd (Elysian Energy) to ensure the continued supply of essential energy services to these customers.

The AER applied the market safeguard after the company was placed under external administration.

Elysian Energy’s authorisation to trade was halted at 0:00 hours Australian Eastern Standard Time, 2 September 2022, impacting around 2,500 customers across Queensland, New South Wales, Australian Capital Territory, Tasmania and South Australia. Elysian Energy also serve customers in Victoria.

Customers are not required to take any immediate action.

Under the Retailer of Last Resort process, customers will be transferred to retailers such as Origin Energy, Energy Australia, ActewAGL Retail, and Aurora Energy, who will contact them directly to explain the new arrangements.

Customers are under no obligation to remain with their new retailer once they are transferred.

Our frequently asked questions fact sheet explains more about the Retailer of Last Resort scheme for Elysian Energy customers. A special hotline has also been set up on 02 6243 3065.

Help for consumers to minimise energy bills in the recent climate of higher wholesale prices is also available.


The Australian Energy Regulator is responsible for overseeing the national Retailer of Last Resort scheme. There is a retailer of last resort scheme in Victoria, but it is not administered by the AER. This is the responsibility of the Essential Services Commission (ESC). You may wish to read information on the ESC website if you are an Elysian Energy customer in Victoria.

The Retailer of Last Resort scheme is designed to ensure that in the event of retailer failure, arrangements are in place to ensure that customers continue to receive electricity and/or gas supply.

If an energy retailer fails, the AER has the power to transfer customers to a new retailer.