Energy is an essential service. Consumers should be protected from losing supply if their retailer fails.
- appointing and registering default RoLRs
- maintaining a public register of RoLRs (electricity, gas)
- appointing designated RoLRs during a RoLR event
- publishing the RoLR guidelines and plan
- making RoLR cost recovery scheme determinations
This page covers:
- Registration and appointment of RoLRs
- Register of RoLRs
- RoLR guidelines and plan
- RoLR notices
- Translated RoLR fact sheets
- RoLR exercises
- Cost recovery schemes
Registration and appointment of RoLRs
Under the Retail Law, the AER is required to appoint and register default RoLRs.
The Retail Law also provides that retailers that have submitted an expression of interest may be registered as default and additional RoLRs. A retailer who wishes to be registered as a RoLR can submit an Expression of Interest to the AER. The AER's RoLR guidelines and plan contains further guidance on expressions of interest.
To express interest in registering, visit Expressions of interest for registration as default and additional RoLRs.
Register of RoLRs
The AER must maintain and publish on its website a register of RoLRs. The register includes particulars of each retailer, including whether a retailer is registered as a default RoLR or an additional RoLR. The register of RoLRs was last updated on 27 September 2016.
RoLR guidelines and plan
Under the RoLR scheme, we must develop and maintain the RoLR guidelines and RoLR plan. The RoLR guidelines and plan document sets out how key aspects of the scheme are to operate in practice.
Part A of the document is the guidelines , which explains what their roles and responsibilities are under the RoLR scheme. Part B of the document is the plan and sets out the procedures for participants before, during and after a RoLR event.
RoLR notices
RoLR notices issued to retailers under section 136 of the National Energy Retail Law.
Translated RoLR fact sheets
The AER has developed translated, shareable content for consumers that speak a language other than English to help them learn more about RoLR events.
RoLR exercises
The AER conducts regular RoLR exercises with RoLR plan participants. Relevant reports on the exercises are published on the AER website.
Previous relevant RoLR exercise reports:
- AER Gas industry RoLR exercise report - December 2015
- Electricity industry RoLR exercise report - July 2015
- RoLR public exercise conduct report - 21 October 2013
RoLR cost recovery scheme
A RoLR may apply to the Australian Energy Regulator (AER) for a RoLR cost recovery scheme determination to recover eligible costs:
- Default RoLRs may apply to recover scheme preparation costs
- Designated RoLRs may apply to recover event costs
The RoLR guidelines and plan sets out the application process and the types of costs that can be claimed.
Default RoLR cost recovery applications
Default RoLR cost recovery applications occurring in 2014 have been archived from this website. However, a history of these applications, consultations and determinations is archived online by the National Library of Australia.
Designated RoLR cost recovery application
We have assessed one designated RoLR cost recovery application.