On 29 August 2025, the AER published version 7 of the Retail Exempt Selling Guideline (Guideline).
The AER has become aware of 2 minor errors in the Guideline:
- The number of years a prospective exempt network service provider is required to maintain its customers’ explicit informed consent records was incorrectly stated as 7 years, rather than 2 years (on page 18).
- Condition 2(1)(k), requiring exempt sellers provide exempt customers with a copy of their family violence policy, was applied to classes D3, D5, D9, D10 and R7 in error (on page 46).
The AER has amended these errors and re-published the Retail Exempt Selling Guideline (Version 7).
Correcting these minor errors does not alter the substance or intention of the Guideline. For this reason, the AER has relied on its ‘necessary and convenient’ power under section 204(2) of the National Energy Retail Law to make these corrections.
Stakeholders with queries about these updates, or the broader Guideline, can contact AERExemptions
aer [dot] gov [dot] au (AERExemptions[at]aer[dot]gov[dot]au)