The AER commenced consultation on the Hardship Performance Indicators separately. The Issues Paper looks at existing jurisdictional hardship requirements and indicators and explores ideas for the development of Hardship Program Indicators. Stakeholder views were sought on the appropriateness of the potential indicators discussed and a number of issues raised throughout the paper.
Issues paper - Issues Paper on Hardship Program Indicators - April 2010
Issues Paper – National Hardship Indicators - April 2010
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Submissions - to the April 2010 Hardship Program Indicators Issues Paper
Submissions closed on 4 June 2010.
ActewAGL submission on national hardship indicators - 8 June 2010
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AGL submission on national hardship indicators - 4 June 2010
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CCLP submission on national hardship indicators - 4 June 2010
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CUAC submission on national hardship indicators - 4 June 2010
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EnergyAustralian submission on national hardship indicators - 4 June 2010
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Etrog Consulting submission on national hardship indicators - 4 June 2010
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EWON submission on national hardship indicators - 4 June 2010
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EIOSA submission on national hardship indicators - 3 June 2010
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ERAA submission on national hardship indicators - 4 June 2010
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Ergon Energy submission on national hardship indicators - 4 June 2010
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EWOV submission on national hardship indicators - 4 June 2010
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FaHCSIA submission on national hardship indicators - 9 July 2010
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FCAQ submission on national hardship indicators - 28 May 2010
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FCRC submission on national hardship indicators - 4 June 2010
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Integral submission on national hardship indicators - 4 June 2010
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Origin submission on national hardship indicators - 28 May 2010
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PIAC submission on national hardship indicators - 4 June 2010
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QCOSS submission on national hardship indicators - 4 June 2010
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Queensland University of Technology - Credit, commercial and consumer law program submission on national hardship program indicators - 4 June 2010
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SACOSS submission on national hardship indicators - 4 June 2010
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Simply Energy submission on national hardship indicators - 4 June 2010
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TasCOSS submission on national hardship indicators - 3 June 2010
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TRUenergy submission on national hardship indicators - 4 June 2010
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UnitingCare Australia submission on national hardship indicators - 4 June 2010
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Stakeholder forum - 28 May 2010
A stakeholder forum was held on 28 May 2010 to discuss the harship program indicators issues paper.
AER hardship indicators stakeholder forum - presentation -28 May 2010
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Issues paper - Retail Market Performance Reporting June 2010
The Retail Market Performance Reporting Issues Paper considers the AER’s proposed approach to performance reporting and the development of the performance reporting procedures and guidelines. The Issues Paper poses a series of questions for stakeholders on the possible indicators. Stakeholder views were sought on the appropriateness of the potential indicators discussed.
Issues Paper - Retail Market Performance Reporting- June 2010
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Submissions - to June 2010 issues paper
Submissions closed on 13 August 2010.
EnergyAustralia - submission - retail market performance reporting - 16 August 2010
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QCOSS - submission - retail market performance reporting - 13 August 2010
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PIAC - submission - retail market performance reporting - 12 August 2010
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ERAA submission - retail market performance reporting - 16 August 2010
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EWOV submission - retail market performance reporting - 16 August 2010
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Citipower - submission - retail market performance reporting - 13 August 2010
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APG - submission - retail market performance reporting Australian Power and Gas - 13 August 2012
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EOQ - submission retail market performance and reporting - 10 August 2010
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EWON - submission - retail market perfomance reporting - 11 August 2010
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ActewAGL - submission - retail market performance reporting - 13 August 2010
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United Energy and Multinet - submission - retail market performance and monitoring - 13 August 2010
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Energex - submission - retail market performance reporting - 13 August 2010
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Ergon Energy - submission - retail market performance reporting - 13 August 2010
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SACOSS - submission - retail market performance reporting - 13 August 2010
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AGL - submission - retail market performance reporting - 16 August 2010
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Jemena - submission - retail market perfomance reporting - 13 August 2010
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Origin Energy - submission - retail market performance reporting - 13 August 2010
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TRUenergy - submission - retail market performance reporting - 20 August 2010
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CUAC - submission - retail market performance reporting - 18 August 2010
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TasCOSS - submission - retail market performance reporting - 12 August 2010
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Stakeholder forum - 8 September 2010
The AER held a second stakeholder forum to discuss the further development of the Hardship Program Indicators.
Hardship Program Indicators Forum - agenda - 8 September 2010
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Hardship program indicators forum - slide pack - 8 September 2010
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Hardship program indicators forum - summary of indicators - 8 September 2010
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Stakeholder forum - 14 October 2010
The AER held a stakeholder forum on 14 October 2010 with energy retailers and the Energy Retailers Association Australia. At the forum, retailers put forward their views on possible hardship program indicators.
The AER also held a separate forum in March 2010 for representatives from consumer organisations and energy ombudsman schemes to discuss the development of the hardship program indicators, including the retailers’ proposed set of indicators.
Retailer views on hardship performance indicators - 14 October 2010
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