On 19 April 2018, we published the Draft Benefit Change Notice Guidelines for consultation. The Draft Guidelines are accompanied by the Notice of Draft Instrument, which explains the development of the Draft Guidelines.

The Draft Guidelines outline the proposed requirements retailers need to comply with when notifying customers that a benefit under their market retail contract is ending or changing. We have considered behavioural insights research and stakeholder feedback from the February 2018 issues paper in developing the Draft Guidelines.

The Draft Guidelines cover the following sections:

• when a benefit change notice is required
• manner and form of the benefit change notice
• content of the benefit change notice
• generating the dollar amounts on the benefit change notice.

We used behavioural insights research and a literature review, conducted by the Behavioural Insights Team, to inform the development of the Draft Guidelines. As at publication of the Draft Guidelines, we have received the initial findings of this research.

Interested parties were invited to make written submissions on the Draft Guidelines. Submissions closed on Monday 21 May 2018. Thirteen submissions were received.