Guideline

The Notice of final decision which explains the consultation process, key changes and rationale behind this version of the Guideline can be found at Review of the AER exemptions framework for embedded networks.

Update

On 24 October 2025, the AER republished a corrected version 7 of the Guideline after 2 minor errors were identified:

  1. The number of years a prospective exempt network service provider is required to maintain its customers’ explicit informed consent records was incorrectly stated as 7 years, rather than 2 years (on page 18).
  2. Condition 2(1)(k), requiring exempt sellers provide exempt customers with a copy of their family violence policy, was applied to classes D3, D5, D9, D10 and R7 in error (on page 46). 

Correcting these minor errors has not altered the substance or intention of the Guideline.

Retail Exempt Selling Guideline (version 7)

Authors
AER
Content type
Document