Retail energy market update
Release date

On 6 April 2021 the AER published retail energy market performance data for the five quarters from Q2 2019–20 to Q2 2020–21. The data is published in an Excel format to enable stakeholders to easily download and use the statistics. This quarter, we have not provided an accompanying written report.

We have split the data into three separate spreadsheets, which are modelled on the schedules in the AER (Retail Law) Performance Reporting Procedures and Guidelines. These spreadsheets contain:

  • Schedule 2: customer numbers, switching, contracts, meter installations, tariffs;
  • Schedule 3: complaints, debt (non-hardship), Centrepay, missed pay on time discounts, credit collections, payment plans, disconnections; and
  • Schedule 4: hardship customer numbers, hardship debt, hardship concessions, hardship payments, hardship program information, hardship assistance offered, hardship disconnections and hardship reconnections.