Retailers arranging de-energisation

Compliance check
Release date: 
18 March 2015
Related provisions: 

Rule 107(2) of the National Energy Retail Rules (Retail Rules).

Rule 116(1)(d) of the Retail Rules.

Rule 115 of the Retail Rules.


The Australian Energy Regulator (AER) has been notified of conduct involving de-energisation of small customers, including hardship customers’ premises otherwise than in accordance with the National Energy Retail Rules (Retail Rules). As part of its response, the AER has issued a compliance check to remind retailers of their obligations under the Retail Rules.

Potential non-compliance with the National Energy Retail Law and Retail Rules is assessed by the AER in accordance with its Compliance and Enforcement Policy. The AER will consider a range of factors in deciding on an appropriate response to particular conduct, and will take steps with the regulated entity involved. Part of the AER’s response may include issuing a compliance check for the broader industry to highlight the relevant obligations and to emphasise the importance of effective compliance processes and systems.