This second quarterly update provides an overview of key market and retail performance indicators for the ACT and Tasmania, including customer switching levels, customers experiencing payment difficulties, hardship, disconnections and reconnections, and complaints.
This document is part of a suite of publications providing information about energy retailers’ compliance and performance, which also includes:
- Retail Energy Market Update: Compliance (published six-monthly)
- Retail Energy Market Update: Current Customer Issues - notes for case workers (published six-monthly)
The AER will provide a more comprehensive report and analysis of retail market performance indicators, including energy affordability, in its annual retail market performance report 2012-13 (to be published in November 2013).