Sector:
Segment:
Category:
Annual performance
Release date:
30 November 2022
Overview
The AER is responsible for reporting on the performance of the retail energy market and energy businesses, including information on energy affordability, difficulties consumers face in paying their energy bills and movements in market share across retailers. Our Annual retail markets report 2021–22 tracks outcomes in this context, and helps guide us as the regulator to the issues that matter most to consumers.
The report covers the states and territories where the Retail Law applies: Queensland, NSW, the ACT, South Australia and Tasmania (electricity only). Our analysis of pricing and of customer switching also includes Victoria.
The report includes the following contents:
- Market overview
- Market share and customer numbers
- Market and standing contracts
- Customer switching
- New market developments
- Pricing and affordability
- Summary of findings
- Energy cost update
- Energy affordability
- Payment difficulties and hardship
- Debt levels
- Payment plans
- Hardship programs
- Concessions
- Disconnections
- Credit collection
- Customer service
- Complaints
- Call centre responsiveness
- Appendices
- Prepayment meters
- Pricing and affordability methodology
- South Australian service standards
- Distributor performance
- Map of electricity distribution zones
- Map of gas distribution zones
- Map of geographic distribution of low income households
Documents (16) | Author |
---|---|
Annual Retail Market Report 2021–22 - 30 November 2022 ( PDF 4.32 MB ) | AER |
Annual Retail Market Report 2021–22 - Charts and Data ( XLSX 2.83 MB ) | AER |
AER Jurisdictional Snapshots 2021-22 ( PDF 373.74 KB ) | AER |
AER Retailer Report Cards 2021-22 ( PDF 2.04 MB ) | AER |
Appendix 8 - Table of Low Income Households by Postcode ( XLSX 130.99 KB ) | AER, ABS |
Appendix 8 - ACT ( PDF 18.55 KB ) | AER |
Appendix 8 - NSW and ACT ( PDF 872.59 KB ) | AER |
Appendix 8 - QLD ( PDF 325 KB ) | AER |
Appendix 8 - SA ( PDF 133.26 KB ) | AER |
Appendix 8 - TAS ( PDF 457.27 KB ) | AER |
Appendix 8 - VIC ( PDF 416.58 KB ) | AER |
Appendix 8 - Greater Adelaide ( PDF 31.33 KB ) | AER |
Appendix 8 - Greater Brisbane ( PDF 59.6 KB ) | AER |
Appendix 8 - Greater Hobart ( PDF 41.62 KB ) | AER |
Appendix 8 - Greater Melbourne ( PDF 101.33 KB ) | AER |
Appendix 8 - Greater Sydney ( PDF 156.04 KB ) | AER |
Show all documents (6 more) |