Infographic text alternative: New South Wales retail energy market 2015-16

Performance indicators

Market overview and customer engagement

  • 23 retailers marketing to residential electricity customers, with the biggest three – AGL, Origin Energy and EnergyAustralia – supplying 89 per cent of customers. These three retailers supply 96 per cent of the gas market.
  • Electricity switching activity generally remained flat while gas switching decreased slightly over the year

Market retail and standard contracts

  • 74 per cent of electricity customers are on market retail contracts (up 5 per cent from 2014/15)
  • 80 per cent of gas customers are on market retail contracts (up 4 per cent)

Debt levels (non-hardship)

  • 2.6 per cent of non-hardship electricity customers are repaying a debt (down from 2.8 per cent in 2014-15)
  • The average electricity debt per customer is $553 (down $78 from 2014-15)
  • 3.8 per cent of non-hardship gas customers are repaying a debt (down 4 per cent from 2014-15)
  • $453 is the average gas debt (up $10 from 2014-15)

Hardship

  • 0.8 per cent of electricity customers are repaying debt under a retailer’s hardship program (up from 0.74 per cent in 2014-15)
  • $914 is the average electricity debt upon entry to a retailer’s hardship program (down $88 from 2014-15)
  • $1221 is the average electricity debt (up $163 from 2014-15)
  • 0.6 per cent of gas customers are repaying debt on a hardship program (up from 0.36 per cent in 2014-15)
  • $614 is the average gas debt upon entry to a retailer’s hardship program (down $122 from 2014-15)
  • $842 is the average gas debt (up $83 from 2014-15)

Disconnections

  • The number of residential electricity customers who were disconnected for non-payment decreased by 6 per cent (from 31 979 in 2014-15). This represents almost 1.0 per cent of total electricity customers.
  • The number of gas customers who were disconnected decreased by 15 per cent (from 7555 customers in 2014-15). This represents 0.51 per cent of total gas customers.

Energy affordability

Energy bills for a low income household (consuming 4,300kWh of electricity and 24,000MJ of gas)

Electricity

  • The annual electricity bill on the median market offer with a concession is $1008, (down 1.6 per cent) from 2014/15. Without a concession, the same bill would be $1283 (down 1.2 per cent)
  • The annual electricity bill on a median standing offer was $1085 with a concession (down 6.0 per cent), or $1360 without (down 4.8 per cent).
  • For electricity, the median market offer is about 6 per cent cheaper than the standing offer.

Gas

  • The annual gas bill on the median market offer was $845 (down 8.5 per cent) without a concession. With the new gas concession, the annual bill on a market offer is $746.
  • The annual gas bill on the median standing offer is $901 (up 3.9 per cent) without a concession. With the new gas concession, the annual bill on a standing offer is $802.
  • For gas, the median market offer is about 6.2 per cent cheaper than the standing offer.

Bills as percentage of income

A low income household on the median market offer and receiving an energy concession would spend:

  • 3.8 per cent of its disposable income on electricity (or 4.8 per cent without a concession) and
  • 2.8 per cent of its disposable income on gas (or 3.2 per cent without a concession)

Text box: comparing offers and switching

The benefits of comparing offers on Energy Made Easy and switching (from median standing to lowest market offer at 30 June 2016)

  • 757 residential EME electricity offers.
  • 70 residential EME gas offers.
  • A resident of the Sydney area switching from the median standing offer to the lowest market offer could save up to $454 (electricity) and $205 (gas).
  • A resident of the Wagga Wagga area switching from the median standing offer to the lowest market offer could save up to $574 (electricity) and $68 (gas).