Infographic text alternative: Queensland retail energy market 2015-16

Performance indicators

Market overview and customer engagement

  • Five retailers marketing to residential electricity customers (in South East Queensland), with the biggest three – AGL, Origin Energy and EnergyAustralia – supplying 88 per cent of residential South East Queensland customers. Origin Energy and AGL supply 97 per cent of the gas market.
  • Electricity and gas switching activity generally remained flat over the year.

Market retail and standard contracts

  • 49 per cent of electricity customers are on market retail contracts
  • In South East Queensland, 74 per cent of electricity customers are on market retail contracts.
  • 68 per cent of gas customers are on market retail contracts

Debt levels (non-hardship)

  • 2.5 per cent of non-hardship electricity customers are repaying a debt
  • The average non-hardship electricity debt per customer is $502. This is the lowest average nationally.
  • 3.3 per cent of non-hardship gas customers are repaying a debt
  • $323 is the average gas debt.

Hardship

  • 0.97 per cent of electricity customers are repaying debt under a retailer’s hardship program
  • $729 is the average electricity debt upon entry to hardship programs. This is the lowest nationally.
  • $1001 is the average electricity debt among customers participating in hardship programs. This is the lowest average nationally.
  • 0.59 per cent of gas customers are repaying debt on a hardship
  • $566 is the average gas debt upon entry to a retailer’s hardship program. This is the lowest average nationally.
  • $341 is the average gas debt among customers participating in hardship programs. This is the lowest average nationally.

Disconnections

  • The number of residential electricity customers who were disconnected for non-payment was 21,672. This represents 1.14 per cent of total electricity customers.
  • The number of gas customers who were disconnected was 1,410. This represents 0.79 per cent of total gas customers.

Energy affordability

Energy bills for a low income household (consuming 4,100kWh and 10,000MJ)

Electricity

  • The annual electricity bill on the median market offer with a concession is $1071, (up 0.5 per cent) from 2014-15. Without a concession, the same bill would be $1401 (up 1 per cent) 
  • The annual electricity bill on a median standing offer was $1140 with a concession (down 1.6 per cent), or $1470 without (down 0.6 per cent).
  • For electricity, the median market offer is about 4.7 per cent cheaper than the standing offer.

Gas

  • The annual gas bill on the median market offer was $733 (up 3.4 per cent). With a concession, the annual bill on a market offer is $664.
  • The annual gas bill on the median standing offer is $756 (up 2.9 per cent) without a concession. With a concession, the annual bill on a standing offer is $686.
  • For gas, the median market offer is about 3 per cent cheaper than the standing offer.

Bills as percentage of income

A low income household on the median market offer and receiving an energy concession would spend:

  • 4.3 per cent of its disposable income on electricity (or 5.6 per cent without a concession) and
  • 2.6 per cent of its disposable income on gas (or 2.9 per cent without a concession)

Text box: Comparing offers on Energy Made Easy

The benefits of comparing offers on Energy Made Easy and switching (from median standing offer to lowest market offer at 30 June 2016)

  • 120 residential EME electricity offers.
  • 18 residential EME gas offers.
  • A resident of the Brisbane area switching from the median standing offer to the lowest market offer could save up to $185 (electricity) and $39 (gas).
  • A resident of the Toowoomba area switching from the median standing offer to the lowest market offer could save up to $45 (gas).