Infographic text alternative: South Australia retail energy market 2015-16

Performance indicators

Market overview and customer engagement

  • 17 retailers marketing to residential electricity customers, with the biggest three – AGL, Origin Energy and EnergyAustralia – supplying 75 per cent of customers. These three retailers supply 87 per cent of the gas market.
  • Electricity and gas switching activity generally remained flat over the year

Market retail and standard contracts

  • 85 per cent of electricity customers are on market retail contracts (up from 84 per cent from 2014-15)
  • 85 per cent of gas customers are on market retail contracts (up from 83 per cent)

Debt levels (non-hardship)

  • 3.7 per cent of non-hardship electricity customers are repaying a debt (down from 4.2 per cent in 2014-15). This is the highest rate nationally.
  • The average electricity debt per customer is $728 (down $14 from 2014-15)
  • 3 per cent of non-hardship gas customers are repaying a debt (down from 3.3 per cent in 2014-15). This is the lowest rate nationally.
  • $378 is the average gas debt (up $1.24 from 2014-15)

Hardship

  • 1.8 per cent of electricity customers are repaying debt under a retailer’s hardship program (up from 1.5  per cent in 2014-15)
  • $1081 is the average electricity debt of customers when entering a retailer’s hardship program (down $305 from 2014-15)
  • $1706 is the average electricity debt among hardship customers (up $142 from 2014-15). This is the highest nationally.
  • 1.4 per cent of gas customers are repaying debt on a hardship program (up from 1 per cent 2014-15)
  • $493 is the average gas debt on entry to hardship program (down $83 from 2014-15)
  • $647 is the average gas debt among those on hardship programs (up $49 from 2014-15)

Disconnections

  • The number of residential electricity customers who were disconnected for non-payment increased by 3.6 per cent (from 10,179 in 2014-15). This represents 1.4 per cent of total electricity customers. This is the highest rate nationally.
  • The number of gas customers who were disconnected also increased by 11 per cent (from 4,575 in 2014-15). This represents 1.2 per cent of total residential gas customers. This is the highest rate nationally.

Energy affordability

Energy bills for a low income household (consuming 3,700kWh and 21,000MJ)

Electricity

  • The annual electricity bill on the median market offer with a concession is $1216, (down 3.7 per cent) from 2014-15. Without a concession, the same bill would be $1324 (down 3.4 per cent) 
  • The annual electricity bill on a median standing offer was $1311 with a concession (down 8.4 per cent), or $1419 without (down 7.8 per cent).
  • For electricity, the median market offer is about 6.7 per cent cheaper than the standing offer.

Gas

  • The annual gas bill on the median market offer was $1047 (up 3.9 per cent). With a gas concession, the annual bill on a market offer is $940 (up 4.3 per cent).
  • The annual gas bill on the median standing offer is $1153 (up 3.9 per cent) without a concession. With a gas concession, the annual bill on a standing offer is $1045.
  • For gas, the median market offer is about 9.2 per cent cheaper than the standing offer.

Bills as percentage of income

A low income household on the median market offer and receiving an energy concession would spend:

  • 5.2 per cent of its disposable income on electricity (or 5.7 per cent without a concession) and
  • 4.0 per cent of its disposable income on gas (or 4.5 per cent without a concession)

Text box: The benefits of comparing offers

The benefits of comparing offers on Energy Made Easy and switching (from median standing offer to lowest market offer at 30 June 2016).

  • 95 residential electricity offers.
  • 23 residential gas offers.
  • A resident of the Adelaide area switching from the median standing offer to the lowest market offer could save up to $448 (electricity) and $131 (gas).
  • A resident of the Mt Gambier area switching from the median standing offer to the lowest market offer could save up to $448 (electricity) and $105 (gas).