Quick links for consumers

Learn more about how to navigate the energy market as a consumer, including price comparison services and knowing your rights. 

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Navigate the energy market

As an energy consumer, learn more about navigating the energy market and the services and resources available.
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Embedded networks customers

Live in an apartment block? Or maybe own a business in a shopping centre? Learn more about your rights as a customer in an embedded network.
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Make a complaint

Learn more about the number of steps you can take if you are having a problem with your energy service, retailer or distributor.
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Have your say on energy matters

Everyone is a consumer of Australia’s energy system which is why it is vital we gain your insights to help shape its future. Find out how you can contribute.

Latest News

AER is increasing the minimum disconnection amount from 1 July 2026

Following consultation, the AER has published a final decision to increase the minimum disconnection amount from $300 to $500 (including GST) from 1 July 2026.
Communications

Energy yearbook highlights market evolution as transition progresses

The AER today released the State of the energy market 2025 report which provides a comprehensive review of the year that was across Australia’s energy markets.
News releases

AER Chair highlights shared challenges and opportunities in recent speeches

AER Chair Clare Savage reflects on challenges and opportunities for regulators in fast-changing markets, stressing innovation, fairness and consumer focus.
Communications

Updated consultation process for AER retail guidelines review

We've streamlined how we will review four of our retail guidelines during 2025-26 which will also make it easier to participate in the consultation process.
Communications

ACCC/AER Regulatory Conference 2025: Opening Address

Read the opening address given by AER Chair Clare Savage at the 2025 ACCC/AER Regulatory Conference, held on 7 August 2025.
Speeches

Consultation open on Ausgrid Community Power Network trial waiver application

Have your say on Ausgrid’s application for a sandboxing trial waiver to install and operate generation infrastructure in a new way to help the broader network.
Communications

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