Quick links for consumers

Learn more about how to navigate the energy market as a consumer, including price comparison services and knowing your rights. 

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Navigate the energy market

As an energy consumer, learn more about navigating the energy market and the services and resources available.
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Embedded networks customers

Live in an apartment block? Or maybe own a business in a shopping centre? Learn more about your rights as a customer in an embedded network.
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Make a complaint

Learn more about the number of steps you can take if you are having a problem with your energy service, retailer or distributor.
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Have your say on energy matters

Everyone is a consumer of Australia’s energy system which is why it is vital we gain your insights to help shape its future. Find out how you can contribute.

Latest News

Alinta fined $1.089 million for alleged mishandling of Centrepay payments

Alinta has paid $1.089 million after being issued 15 infringement notices by the AER for alleged breaches of the overcharging obligations in the NERR.
News releases

AER is consulting on changes to retail guidelines

We invite feedback on opportunities to improve and simplify 4 of our retail guidelines used by authorised retailers. Have your say by Tuesday, 23 December 2025.
Communications

AER invites consultation on 2026–27 Default Market Offer determination

Have your say by 26 November 2025 on our Issues Paper to help us make the Default Market Offer (DMO) determination under new proposed reforms.
Communications

AER is increasing the minimum disconnection amount from 1 July 2026

Following consultation, the AER has published a final decision to increase the minimum disconnection amount from $300 to $500 (including GST) from 1 July 2026.
Communications

Energy yearbook highlights market evolution as transition progresses

The AER today released the State of the energy market 2025 report which provides a comprehensive review of the year that was across Australia’s energy markets.
News releases

AER Chair highlights shared challenges and opportunities in recent speeches

AER Chair Clare Savage reflects on challenges and opportunities for regulators in fast-changing markets, stressing innovation, fairness and consumer focus.
Communications

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