The Australian Energy Regulator (AER) has granted a waiver to Evoenergy from its obligations of clause 3.1(b) of the Ring-fencing guideline (electricity distribution) to allow them to continue to provide other services to a large customer from 22 May 2026 to 30 November 2026. These other services include separation of protection and control assets across the network boundary at the customer site. 

The waiver will allow Evoenergy to transfer responsibility of electrical assets, while ensuring the customer continues to receive reliable and safe supply of electricity. The AER considers that the new waiver will not lead to significant risk of discrimination or cross subsidisation, and competition in the market for these ‘other services’ is being supported as the customer has already appointed a new EOA. 

On 22 May 2026, the AER has also varied the court-enforceable undertaking that was accepted in June 2024. The variation amends clause 13 to require Evoenergy to cease providing services to the customer by 30 November 2026.