Overview

Preparation
Initiation
Draft decision
Final decision

Draft decision

On 20 December 2021, the AER released the draft Better Bills Guideline for consultation.

The Guideline will simplify energy bills, helping consumers to compare offers and understand how much they pay for their energy.

The draft Guideline has been informed by testing with more than 14,000 consumers as well as input from retailers, consumer groups and energy ombudsman schemes. The draft Guideline is accompanied by the Notice of Draft Instrument, which explains the development of the draft Guideline.

Consultation on the draft Guideline and Notice of Draft Instrument closed on 31 January 2022.

The Better Bills Guideline is a key action in the AER’s draft Consumer Vulnerability Strategy, also released on 20 December for consultation.

AER - Better Bills Guideline - Draft - 20 December 2021
PDF (353.42KB) View details

Authors
AER
Document

AER - Better Bills Guideline - Draft - Notice of Draft Instrument - 20 December 2021
PDF (600.2KB) View details

Authors
AER
Document

Submissions

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Our consultation on the draft Better Bills Guideline closed on 31 January 2022. We received 26 submissions.

ActewAGL - Submission to draft Better Bills Guideline consultation - 31 January 2022
PDF (862.01KB) View details

Authors
ActewAGL Retail
Document

AGL - Submission to draft Better Bills Guideline consultation - 31 January 2022
PDF (676.58KB) View details

Authors
AGL
Document

Ausgrid - Submission to draft Better Bills Guideline consultation - 31 January 2022
PDF (283.92KB) View details

Authors
Ausgrid
Document

COTA - Submission to draft Better Bills Guideline consultation - 28 January 2022
PDF (179.44KB) View details

Authors
COTA (Council on the Ageing)
Document

CPRC - Submission to the draft Better Bills Guideline consultation - 31 January 2022
PDF (365.69KB) View details

Authors
Consumer Policy Research Centre (CPRC)
Document

Ergon Energy Queensland - Submission to draft Better Bills Guideline consultation - 31 January 2022
PDF (1.6MB) View details

Authors
Ergon Energy Queensland Pty Ltd
Document

EnergyAustralia - Submission to draft Better Bills Guideline consultation - 31 January 2022
PDF (298.01KB) View details

Authors
EnergyAustralia
Document

EWOQ, EWON & EWOSA - Submission to draft Better Bills Guideline consultation - 31 January 2022
PDF (135.73KB) View details

Authors
Energy & Water Ombudsman of Queensland (EWOQ); Energy & Water Ombudsman NSW (EWON); Energy & Water Ombudsman SA (EWOSA)
Document

Momentum Energy - Submission to draft Better Bills Guideline consultation - 31 January 2022
PDF (682.32KB) View details

Authors
Momentum Energy
Document

Origin Energy - Submission to draft Better Bills Guideline consultation - 31 January 2022
PDF (1.35MB) View details

Authors
Origin Energy
Document

Powershop - Submission to draft Better Bills Guideline consultation - 31 January 2022
PDF (605.21KB) View details

Authors
Powershop / Meridian
Document

PIAC - Submission to draft Better Bills Guideline consultation - 27 January 2022
PDF (465.17KB) View details

Authors
Public Interest Advocacy Centre (PIAC)
Document

Queensland Consumers Association - Submission to draft Better Bills Guideline consultation - 30 January 2022
PDF (140.02KB) View details

Authors
Queensland Consumers Association (QCA)
Document

Red Energy & Lumo Energy - Submission to draft Better Bills Guideline consultation - 31 January 2022
PDF (277.9KB) View details

Authors
Red Energy & Lumo Energy
Document

Rod Martin - Submission to draft Better Bills Guideline consultation - 31 January 2022
PDF (465.54KB) View details

Authors
Rod Martin
Document

SA Department for Energy and Mining - Submission to draft Better Bills Guideline consultation - 31 January 2022
PDF (121.12KB) View details

Authors
SA Department for Energy and Mining
Document

Shell Energy - Submission to draft Better Bills Guideline consultation - 31 January 2022
PDF (566KB) View details

Authors
Shell Energy
Document

Simply Energy - Submission to draft Better Bills Guideline consultation - 31 January 2022
PDF (207.84KB) View details

Authors
Simply Energy
Document

Tango Energy - Submission to draft Better Bills Guideline consultation - 28 January 2022
PDF (150.31KB) View details

Authors
Tango Energy
Document

Telstra - Submission to draft Better Bills Guideline consultation - 31 January 2022
PDF (873.26KB) View details

Authors
Telstra
Document

Wattwatchers - Submission to draft Better Bills Guideline consultation - 31 January 2022
PDF (170.08KB) View details

Authors
Wattwatchers
Document

Late submissions

The AER may, but need not, consider a submission it receives after the consultation period has ended.

AEC - Submission to draft Better Bills Guideline consultation - 10 February 2022
PDF (280.89KB) View details

Authors
Australian Energy Council (AEC)
Document

Alinta Energy - Submission to draft Better Bills Guideline consultation - 1 February 2022
PDF (211.99KB) View details

Authors
Alinta Energy
Document

Aurora Energy - Submission to draft Better Bills Guideline consultation - 3 February 2022
PDF (251.06KB) View details

Authors
Aurora Energy
Document

COSBOA - Submission to draft Better Bills Guideline consultation - 8 February 2022
PDF (238.03KB) View details

Authors
Council of Small Business Organisations Australia (COSBOA)
Document

ECA - Submission to draft Better Bills Guideline consultation - 1 February 2022
PDF (213.26KB) View details

Authors
Energy Consumers Australia (ECA)
Document