Overview

Initiation
Draft decision
Final decision
Update

Draft guideline

On 1 July 2013, the AER released its Draft Consumer Engagement Guideline for Network Service Providers. This is accompanied by an Explanatory Statement.

AER Draft consumer engagement guideline for network service providers - July 2013 View details

AER - Draft consumer engagement guideline for network service providers - July 2013_2.pdf
PDF (289.61KB)
AER - Draft consumer engagement guideline for network service providers - July 2013_1.doc
DOC (302KB)
Authors
AER
Document

AER Explanatory statement to draft consumer engagement guideline for network service providers - July 2013 View details

AER - Explanantory statement to Draft consumer engagement guideline for network service providers - July 2013.pdf
PDF (496.16KB)
AER - Explanantory statement to Draft consumer engagement guideline for network service providers - July 2013.doc
DOC (1.37MB)
Authors
AER
Document

AER factsheet - Draft consumer engagement guideline for network service providers - July 2013 View details

AER Better Regulation factsheet - Draft consumer engagement guideline for network service providers - July 2013_7.pdf
PDF (243.81KB)
AER Better Regulation factsheet - Draft consumer engagement guideline for network service providers - July 2013_4.docx
DOCX (84.77KB)
Authors
AER
Document

Submissions

Submission closed on 16 August 2013.

APA Group - Submission on AER draft consumer engagement guideline - 12 August 2013
PDF (189.57KB) View details

Authors
APA Group
Document

APIA - Submission on AER draft consumer engagement guideline - 16 August 2013
PDF (322.94KB) View details

Authors
Australian Pipeline Industry Association Ltd (APIA)
Document

Citipower Powercor - Submission on AER draft consumer engagement guideline - 16 August 2013
PDF (259.3KB) View details

Authors
Powercor Australia
CitiPower
Document

SA Power Networks - Submission on AER draft consumer engagement guideline - 16 August 2013
PDF (108.06KB) View details

Authors
SA Power Networks
Document

ENA - Submission on AER draft consumer engagement guideline - 16 August 2013
PDF (100.82KB) View details

Authors
Energy Networks Association (ENA)
Document

Envestra - Submission on AER draft consumer engagement guideline - 13 August 2013
PDF (794.79KB) View details

Authors
Envestra
Document

ActewAGL - Submission on AER draft consumer engagement guideline - 16 August 2013
PDF (2.65MB) View details

Authors
ActewAGL
Document

Jemena - Submission on AER draft consumer engagement guideline - 15 August 2013
PDF (33.26KB) View details

Authors
Jemena
Document

Networks NSW - Submission on AER draft consumer engagement guideline - 16 August 2013
PDF (920.76KB) View details

Authors
Networks NSW
Document

EnergyAustralia - Submission on AER draft consumer engagement guideline - 16 August 2013
PDF (170.06KB) View details

Authors
EnergyAustralia
Document

Energex - Submission on AER draft consumer engagement guideline - 16 August 2013
PDF (291.5KB) View details

Authors
Energex Limited
Document

Ergon Energy - Submission on AER draft consumer engagement guideline - 16 August 2013
PDF (798.81KB) View details

Authors
Ergon Energy
Document

Grid Australia - Submission on AER draft consumer engagement guideline - 15 August 2013
PDF (179.51KB) View details

Authors
Grid Australia
Document

Major Energy Users Inc - Submission on AER draft consumer engagement guideline - August 2013
PDF (105.17KB) View details

Authors
Major Energy Users Inc (MEU)
Document

QCOSS - Submission on AER draft consumer engagement guideline - 16 August 2013
PDF (160.68KB) View details

Authors
Queensland Council of Social Service Inc (QCOSS)
Document

CUAC - Submission on AER draft consumer engagement guideline - 16 August 2013
PDF (1.1MB) View details

Authors
Consumer Utilities Advocacy Centre (CUAC)
Document

TasCOSS - Submission on AER draft consumer engagement guideline - 12 August 2013
PDF (341.1KB) View details

Authors
Tasmanian Council of Social Service (TasCOSS)
Document

EWOV - Submission on AER draft consumer engagement guideline - 14 August 2013
PDF (336.08KB) View details

Authors
Energy and Water Ombudsman of Victoria (EWOV)
Document

Qld Consumers Association - Submission on AER draft consumer engagement guideline - 16 August 2013
PDF (41.84KB) View details

Authors
Queensland Consumers Association (QCA)
Document

SACOSS - Submission on AER draft consumer engagement guideline - 10 August 2013
PDF (145.8KB) View details

Authors
South Australian Council of Social Service (SACOSS)
Document

PIAC - Submission on AER draft consumer engagement guideline - 16 August 2013
PDF (420.77KB) View details

Authors
Public Interest Advocacy Centre (PIAC)
Document

NAGA - Submission on AER draft consumer engagement guideline - 16 August 2013
PDF (134.32KB) View details

Authors
Northern Alliance for Greenhouse Action
Document

Handle My Complaint - Submission on AER draft consumer engagement guideline - 16 August 2013
MSG (365.5KB) View details

Authors
Handle My Complaint
Document

Handle My Complaint - Submission on AER draft consumer engagement guideline - 16 August 2013
PDF (182.81KB) View details

Authors
Handle My Complaint
Document

ACOSS - Submission on AER draft consumer engagement guideline - 19 August 2013
PDF (147.38KB) View details

Authors
Australian Council of Social Service (ACOSS)
Document

Ethnic Communities' Council of NSW Inc - Submission on AER draft consumer engagement guideline - 19 August 2013
PDF (51.51KB) View details

Authors
Ethnic Communities' Council of NSW Inc (ECC NSW)
Document

Kean, R - Submission on AER draft consumer engagement guideline - 16 August 2013
PDF (48.3KB) View details

Authors
R Kean
Document

UnitingCare Australia - Discussion paper on consumer engagement in energy regulation and policy - February 2013
DOC (4.93MB) View details

Authors
UnitingCare Australia
Document

UnitingCare Australia - Submission on AER draft consumer engagement guideline - August 2013
DOC (1.1MB) View details

Authors
UnitingCare Australia
Document

COSBOA - Submission on AER draft consumer engagement guideline - August 2013
DOCX (74.88KB) View details

Authors
Council of Small Business Australia (COSBOA)
Document