The AER published draft Guidance and sought comments from stakeholders to inform the development of final Guidance on AER Approval of Customer Hardship Policies.
Consultation - Draft Guidance on AER approval of customer hardship policies
Draft Guidance on AER approval of customer hardship policies - December 2010
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Submissions - on draft guidance on AER approval of customer hardship policies
Submissions closed 25 February 2011.
AGL submission on draft guidance - AER approval of customer hardship policies - 25 February 2011
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Care Inc. submission on draft guidance - AER approval of customer hardship policies - 25 February 2011
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CUAC submission on draft guidance - AER approval of customer hardship policies - 25 February 2011
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Ergon submission on draft guidance - AER approval of customer hardship policies - 25 February 2011
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EWOV submission on draft guidance - AER approval of customer hardship policies - 24 February 2011
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EWOV submission on draft guidance - AER approval of customer hardship policies - 25 February 2011
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Origin submission on draft guidance - AER approval of customer hardship policies - 25 February 2011
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TasCOSS submission on draft guidance - AER approval of customer hardship policies - 25 February 2011
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VCOSS submission on draft guidance - AER approval of customer hardship policies - 25 February 2011
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