Overview

Initiation
Draft
Final

Draft

On 20 February 2024 the AER published its Draft Retail Guidelines.

AER - Draft - (Retail Law) Performance reporting procedures and Guidelines - 20 February 2024
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AER
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AER - Explanatory statement - (Retail Law) Performance reporting procedures and Guidelines - 20 February 2024
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AER
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AER - Draft - (Retail Law) Performance reporting procedures and Guidelines (marked up) - 20 February 2024
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AER
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Submissions

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We invited parties to make written submissions on the Draft Retail Guidelines. Submissions closed on 19 March 2024. 19 written submissions were received and published.

AEC – Submission – Draft Retail Guidelines review – March 2024
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AEC
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AGL – Submission – Draft Retail Guidelines review – March 2024
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AGL
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Alinta Energy – Submission – Draft Retail Guidelines review – March 2024
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Alinta Energy
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ANU – Submission – Draft Retail Guidelines review – March 2024
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ANU
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Compliance Quarter – Submission – Draft Retail Guidelines review – March 2024
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Compliance Quarter
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Energy Locals – Submission – Draft Retail Guidelines review – March 2024
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Energy Locals
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EnergyAustralia – Submission – Draft Retail Guidelines review – March 2024
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Energy Australia
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ENGIE (Simply Energy) – Submission – Draft Retail Guidelines review – March 2024
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ENGIE
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Ergon Energy Queensland – Submission – Draft Retail Guidelines review – March 2024
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Ergon Energy
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ICAN – Submission – Draft Retail Guidelines review – March 2024
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Indigenous Consumer Assistance Network - ICAN
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Momentum Energy – Submission – Draft Retail Guidelines review – March 2024
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Momentum Energy
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Next Business Energy – Submission – Draft Retail Guidelines review – March 2024
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Next Business Energy
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Ombudsmen – Joint Submission – Draft Retail Guidelines review – March 2024
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Energy & Water Ombudsman of Queensland (EWOQ); Energy & Water Ombudsman NSW (EWON); Energy & Water Ombudsman SA (EWOSA)
Document

Origin Energy – Submission – Draft Retail Guidelines review – March 2024
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Origin Energy
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Pacific Blue – Submission – Draft Retail Guidelines review – March 2024
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Pacific Blue
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PIAC – Submission – Draft Retail Guidelines review – March 2024
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PIAC
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Red Energy and Lumo Energy – Submission – Draft Retail Guidelines review – March 2024
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Red Energy & Lumo Energy
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SACOSS – Submission – Draft Retail Guidelines review – March 2024
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SACOSS
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Shell Energy and Powershop – Submission – Draft Retail Guidelines review – March 2024
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Shell Energy
Powershop
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Stakeholder forum

As part of its consultation process the AER held an online stakeholder forum on Tuesday, 27 February 2024, to discuss outcomes from the issues paper consultation and introduce key proposed changes to the draft Guidelines. A copy of the presentation can be viewed below.

AER - Stakeholder forum slides - (Retail Law) Performance reporting procedures and Guidelines - 27 February 2024
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AER
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