Indicative timetable

Indicative dates for key milestones in the decision making process
Publish issues paper10 July 2023
Online stakeholder forum20 July 2023
Submissions due for issues paper7 August 2023
Publish draft instrument

20 February 2024

Online stakeholder forum27 February 2024
Stakeholder workshopsMarch 2024
Submissions due for draft Guidelines

19 March 2024

Final instrument publishedMay 2024
Implementation date1 January 2025

*Please note this timeline is subject to change.

Issues paper

On 10 July 2023 the AER published its issues paper on the Guidelines. 



We invite interested parties to make written submissions about this paper via email to marketperformanceataer [dot] gov [dot] au (subject: Retail%20performance%20reporting%20procedures%20and%20guidelines%20%282023%20update%29%20-%20Issues%20paper%20submission) (marketperformance[at]aer[dot]gov[dot]au) with the subject line Retail performance reporting procedures and guidelines (2023 update) - Issues paper submission by close of business, Monday, 7 August 2023.

Alternatively, stakeholders can post submissions to:

Mr Gavin Fox
(A/g) General Manager, Market Performance
Australian Energy Regulator
GPO Box 520
Melbourne VIC 3001

Submissions should be in PDF, Microsoft Word or another text readable document format. Due to timing constraints, late submissions will not be considered.

We prefer all submissions be publicly available to facilitate an informed and transparent consultative process. Submissions will be treated as public documents unless marked confidential.

Parties wishing to submit confidential information are requested to:

  • clearly identify the information that is the subject of the confidentiality claim
  • provide a non-confidential version of the submission in a form suitable for publication.

We will place all non-confidential submissions on this project page. For further information on the AER’s use and disclosure of information provided to it, see the ACCC/AER Information Policy, June 2014.

EWON_EWOQ_EWOSA - Joint Submission - Retail Guidelines review issues paper - Aug 2023

Energy & Water Ombudsman of Queensland (EWOQ); Energy & Water Ombudsman NSW (EWON); Energy & Water Ombudsman SA (EWOSA)

ICAN - Submission - Retail Guidelines review issues paper - Aug 2023

Indigenous Consumer Assistance Network - ICAN

PIAC - Submission - Retail Guidelines review issues paper - Aug 2023

Public Interest Advocacy Centre (PIAC)

Stakeholder forum

Stakeholders are invited to join a virtual public information session hosted by the AER on 20 July 2023 from 11 am to 12:30 pm AEST.

Please register your interest to join by emailing your name, organisation and email address to MarketPerformanceataer [dot] gov [dot] au (MarketPerformance[at]aer[dot]gov[dot]au) by close of business 18 July 2023.