Draft decision

Following our Review of payment difficulty protections in the National Energy Customer Framework, we are proposing to increase the minimum disconnection amount. On 15 May 2025, we published a draft decision that proposed a new amount of $500 (including GST). In proposing this amount, we considered:

• the long-standing principle that customers should not be disconnected for being one quarterly bill behind
• changes in the broader context of the energy market, including inflation, energy prices and estimated quarterly electricity costs
• implementation considerations, including the impact on retailer costs, customer awareness and engagement, and ongoing monitoring and compliance.