On 17 March 2025 the AER released the Review of the AER exemptions framework for embedded networks Draft Decision, incorporating Notice of Draft Instruments for the Draft Retail Exempt Selling Guideline (version 7) and Draft Network Exemptions Guideline (version 7), along with the draft guidelines for consultation.
Project timeline
On this page
Draft decision
Additional consultation
To inform our finalisation of the guidelines, we are inviting feedback from interested parties about two further proposed Retail Guideline conditions that were proposed by stakeholders and have not been publicly consulted on to date. These new conditions require an exempt seller to:
- include contact of the relevant energy ombudsman scheme on their residential customers’ energy bills
- refund any credits applied to its customer’s account upon termination of the customer’s energy supply agreement.
We have published a consultation paper that discusses these proposed amendments, and this should be read in conjunction with the draft guidelines and notice.
Feedback should be submitted to AERexemptionsaer [dot] gov [dot] au (AERexemptions[at]aer[dot]gov[dot]au) by COB Monday, 7 July 2025.
Due to the extension to our consultation, we now anticipate the final instrument to be released on or before 29 August 2025.
AER - Request for submissions on additional proposed conditions - Retail Exempt Selling Guideline (version 7)
Consultant reports
For the review, we instructed market research consultants Bastion Insights to support us in our consideration of policy options by conducting qualitative and quantitative research into the experiences of embedded network customers. This work comprised online discussions with around 50 embedded network residents, detailed analysis of around 100 embedded network customer bills, and a survey to compare outcomes between embedded network and retail market customers.
Bastion Insights’ final report, Review of the Exemptions Framework for Embedded Networks Research Report, was published alongside the draft decision on 17 March 2025.
Additionally, we instructed family violence specialists Safe and Equal to support us by providing expert advice on implementing practical family violence protections for customers of exempt sellers. Safe and Equal’s advice was based on engagement with survivor advocates and exempt sellers.
Safe and Equal’s report, Policy Advice on Family Violence Obligations for Exempt Sellers, Final Report, July 2024, was also published alongside the draft decision.
Bastion Insights - Review of the exemptions framework for embedded networks research report - May 2024
Safe and Equal - Policy advice on family violence obligations for exempt sellers - Final report - July 2024
Submissions
Interested stakeholders were invited to make submissions on our draft Retail Exempt Selling Guideline before 28 April 2025. The following submissions were received.
AEMO - Submission to Draft Retail Exempt Selling and Draft Network Exemptions Guidelines (versions 7)
Altogether Group - Submission to Draft Retail Exempt Selling and Draft Network Exemptions Guidelines (versions 7)
Ampol - Submission to Draft Retail Exempt Selling and Draft Network Exemptions Guidelines (versions 7)
Ausgrid - Submission to Draft Retail Exempt Selling and Draft Network Exemptions Guidelines (versions 7)
Austin Tourist Park - Submission to Draft Retail Exempt Selling and Draft Network Exemptions Guidelines (versions 7)
Australia Pacific LNG - Submission to Draft Retail Exempt Selling and Draft Network Exemptions Guidelines (versions 7)
Compliance Quarter - Submission to Draft Retail Exempt Selling and Draft Network Exemptions Guidelines (versions 7)
CPAQ - Submission to Draft Retail Exempt Selling and Draft Network Exemptions Guidelines (versions 7)
Electric Vehicle Council - Submission to Draft Retail Exempt Selling and Draft Network Exemptions Guidelines (versions 7)
Energy Locals - Submission to Draft Retail Exempt Selling and Draft Network Exemptions Guidelines (versions 7)
EnergyAustralia - Submission to Draft Retail Exempt Selling and Draft Network Exemptions Guidelines (versions 7)
EWON - Submission to Draft Retail Exempt Selling and Draft Network Exemptions Guidelines (versions 7)
EWOQ - Submission to Draft Retail Exempt Selling and Draft Network Exemptions Guidelines (versions 7)
EWOSA - Submission to Draft Retail Exempt Selling and Draft Network Exemptions Guidelines (versions 7)
Ingenia Communities Group - Submission to Draft retail exempt selling and Draft network exemptions guidelines (version 7)
MJR Utility Consult - Submission to Draft Retail Exempt Selling and Draft Network Exemptions Guidelines (versions 7)
Origin Energy - Submission to Draft Retail Exempt Selling and Draft Network Exemptions Guidelines (versions 7)
Silver Asset Services - Submission to Draft Retail Exempt Selling and Draft Network Exemptions Guidelines (versions 7)
The Energy Project - Submission to Draft Retail Exempt Selling and Draft Network Exemptions Guidelines (versions 7)
Late submissions
We received 9 submissions after the closing date.
ACOSS - Submission to Draft Retail Exempt Selling and Draft Network Exemptions Guidelines (versions 7)
COTA Australia - Submission to Draft Retail Exempt Selling and Draft Network Exemptions Guidelines (versions 7)
Endeavour Energy - Submission to Draft Retail Exempt Selling and Draft Network Exemptions Guidelines (versions 7)
Energy Intelligence - Submission to Draft Retail Exempt Selling and Draft Network Exemptions Guidelines (versions 7)
Network Energy Services - Submission to Draft Retail Exempt Selling and Draft Network Exemptions Guidelines (versions 7)
Notice of extension to publish final report
On 23 June 2025 the AER published a Notice of Extension under clause 8.9.2(d) of the National Electricity Rules.
The revised date to publish the final report is expected to be 29 August 2025.