Final advice to Energy Ministers

On 23 November 2023, the AER sent a letter to Energy Ministers with the final advice attached, in preparation for the Energy Ministers meeting on 24 November 2023. 

The final advice is the culmination of rigorous risk analysis, research and extensive stakeholder consultation. It presents the case for reforming the National Energy Customer Framework to ensure it can continue to adequately protect consumers in an evolving energy market, supporting the energy transition

New energy services such as virtual power plants, aggregation services and home energy management services are being increasingly intertwined with the essential services consumers rely on. New energy services will also become increasingly important in supporting the grid through the energy transition, reducing the costs of supplying electricity to all consumers and driving down emissions.

The AER’s view is that, unless there is some regulatory reform to enhance protections, there is the risk of harm to consumers. Effective consumer protections would also support the wider uptake of these new services, driving further innovation and realising the significant benefits that they bring to the transition.

Post-Energy and Climate Change Ministerial Council meeting

During the meeting held on 24 November 2023, Energy Ministers agreed to develop a National Consumer Energy Resources Roadmap – Powering Decarbonised Homes and Communities, to unlock consumer benefits for locally generated and stored power, deliver national reforms for efficient and effective CER integration, deliver on emissions and renewable energy commitments, and drive positive outcomes for all consumers, regardless of income, and the system as a whole.

The AER’s advice provides ideas for Energy Ministers to consider as part of this Roadmap. This is crucial to ensuring that consumers can benefit from innovation in the sector while being protected in their use of essential services.  

The AER will continue advocating for the consumer protections arrangements to be reflected in the Roadmap.

Stakeholder forum

The AER hosted an online public forum on 22 January 2024 to brief stakeholders on the Final Advice. 

A record of the public forum can be found in the below documents.

AER - Stakeholder forum presentation slides - January 2024

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AER - Stakeholder forum Q&A - January 2024

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