Overview

Consultation paper - Options paper

The AER published an options paper as part of the 'Review of consumer protections for future energy services', formerly known as the 'Retailer authorisation and exemption review'. 

The AER's preliminary position is that the current regulatory framework will not be fit for purpose for the future energy market. Emerging energy products and services are not likely to fall under the current energy consumer protection framework. However, they are likely to bring new risks and there is a strong case for considering whether additional energy-specific consumer protections are needed to protect consumers. 

We sought stakeholder feedback on the three reform model options for the future consumer protections framework. The reform model options were intended to stimulate discussion and stakeholder feedback will help decide which model(s), or model elements, should be further developed. 

The options paper sets out: 

  • The purpose of the options paper
  • A background to our Review 
  • Our analysis to date, including: 
    • an overview of our risk analysis process and how it will feed into the development of our final recommendations
    • short summaries of stakeholder feedback received in response to our April issues paper 
  • How we intend to address embedded network issues in our review 
  • A high-level overview of the three potential reform models. The three model options are: 
    • Model 1: Tiered conditional authorisation framework, with reduced exemption framework 
    • Model 2: Authorisation framework based on regulatory principles
    • Model 3: Outcomes-based regulatory framework

AER - Review of consumer protections for future energy services - Options paper - October 2022

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Stakeholder forum

The AER hosted an in-person public forum on 16 November. It involved a deep dive into each of the reform options and allowed stakeholders to provide their preliminary feedback. 

A record of the public forum can be found in the below document.

AER - Stakeholder forum presentation slides - November 2022

Authors
AER
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Submissions

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Written submissions closed on 16 December 2022. We received 13 written submissions. 

AEMO - Submission to AER review of consumer protections for future energy services - options paper - 14 December 2022

Authors
AEMO
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Alinta Energy - Submission to AER review of consumer protections for future energy services - options paper - 16 December 2022

Authors
Alinta Energy
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Australian Energy Council - Submission to AER review of consumer protections for future energy services - options paper - 16 December 2022

Authors
Australian Energy Council
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Citipower, Powercor, United Energy - Submission to AER review of consumer protections for future energy services - options paper - 13 December 2022

Authors
CitiPower / Powercor / United Energy
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Dr Ron Ben-David - Submission to AER review of consumer protections for future energy services - options paper - 16 December 2022

Authors
Dr Ron Ben-David
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Energy Queensland - Submission to AER review of consumer protections for future energy services - options paper - 16 December 2022

Authors
Energy Queensland
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EnergyAustralia - Submission to AER review of consumer protections for future energy services - options paper - 16 December 2022

Authors
Energy Australia
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Evie Networks - Submission to AER review of consumer protections for future energy services - options paper - 12 December 2022

Authors
Evie Networks
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EWON, EWOSA, EWOQ - Joint submission to AER review of consumer protections for future energy services - options paper - 15 December 2022

Authors
Energy & Water Ombudsman QLD (EWOQ)
NSW & SA)
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Jolt Charge - Submission to AER review of consumer protections for future energy services - options paper - 16 December 2022

Authors
Jolt Charge
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Momentum Energy - Submission to AER review of consumer protections for future energy services - options paper - 16 December 2022

Authors
Momentum Energy
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Simply Energy - Submission to AER review of consumer protections for future energy services - options paper - 15 December 2022

Authors
Simply Energy
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Tango Energy - Submission to AER review of consumer protections for future energy services - options paper - 14 December 2022

Authors
Tango Energy
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Late submissions

We received 11 submissions after the closing date. 

AGL - Submission to AER review of consumer protections for future energy services - options paper - 21 December 2022

Authors
AGL
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ARENA - Submission to AER review of consumer protections for future energy services - options paper - 22 December 2022

Authors
ARENA
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CCIA - Submission to AER review of consumer protections for future energy services - options paper - 3 February 2023

Authors
Caravan & Camping Industry Association NSW (CCIA)
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Energy Consumers Australia - Submission to AER review of consumer protections for future energy services - options paper - 21 December 2022

Authors
Energy Consumers Australia
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Energy Ombudsman Tasmania - Submission to AER review of consumer protections for future energy services - options paper - 9 January 2023

Authors
Energy Ombudsman Tasmania
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Origin Energy - Submission to AER review of consumer protections for future energy services - options paper - 17 December 2022

Authors
Origin Energy
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PIAC, CPSA, CALC, CPRC, FCA, SACOSS, TU - Joint submission to AER review of consumer protections for future energy services - options paper - 15 February 2023

Authors
PIAC
CPSA
CPRC
FCA
SACOSS
Tenants' Union of NSW
CALC
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Red Energy and Lumo Energy - Submission to AER review of consumer protections for future energy services - options paper - 19 December 2022

Authors
Red Energy & Lumo Energy
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SACOSS - Submission to AER review of consumer protections for future energy services - options paper - 14 February 2023

Authors
South Australian Council of Social Service (SACOSS)
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Shell Energy - Submission to AER review of consumer protections for future energy services - options paper - 19 December 2022

Authors
Shell Energy
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Shopping Centre Council of Australia - Submission to AER review of consumer protections for future energy services - options paper - 21 December 2022

Authors
Shopping Centre Council of Australia (SCCA)
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