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Better bills guideline - Version 1
Guidelines
Current
On 18 March 2021, the Australian Energy Market Commission (AEMC) made a final rule requiring us to publish a Better bills guideline (the Guideline) by 1 April 2022. The purpose of the Guideline is to provide guidance to retailers on preparing and issuing bills that make it easy for residential and small customers to understand billing information.
Retail exempt selling guideline - July 2022
Guidelines
Current
The AER governs who can on-sell energy without becoming an authorised retailer, and the conditions exempt sellers have to comply with, via its Retail Exempt Selling Guideline.
Default market offer prices 2022–23
Reviews
Historical
The DMO is a maximum price that retailers can charge electricity customers on default contracts known as standing offer contracts.