Reports

The page is a collection of all our reporting activities.

The collection includes compliance reports, performance reports, corporate reports and submissions the AER has made to external market bodies and organisations.

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3118 result(s), displaying 25 to 36

Assessment of the Customer Service Incentive Scheme (CSIS) 2023-24

The AER is responsible for assessing the annual Customer Service Incentive Scheme (CSIS) performance of the electricity Distribution Network Service Providers.

Compliance reports

AER Methods of Payment research

The AER commissioned a survey to understand how Australian households pay their energy bills, particularly households experiencing financial stress.

Corporate reports

Commonwealth DCCEEW - Better Energy Customer Experiences consultation paper

AER made a submission to the Commonwealth DCCEEW Better Energy Customer Experiences consultation paper.

Submissions

Victorian electricity distributors' fire start reports for the July 2023–June 2024 reporting period

The Victorian Government F-factor scheme provides incentives to Victorian electricity distribution businesses to minimise fire starts within their networks.

Performance reports

Parliament of NSW inquiry into Infrastructure for electric and alternative energy source vehicles in NSW

On 30 May 2005, the AER made a submission to the Parliament of NSW inquiry into Infrastructure for electric and alternative energy source vehicles in NSW.

Submissions

Powershop Australia Pty Ltd: Alleged breaches of the National Energy Retail Rules

Powershop has paid eight infringement notices totalling $542,400 issued by the AER for alleged breaches of its life support obligations under the Retail Rules.

Compliance reports

Section 37 decision for retailers re-using plan names

The AER made a decision under section 37 of the Better Bills Guideline for all retailers who re-use plan names.

Compliance reports

AER informs retailers about enforcement outcomes and compliance expectations regarding hardship obligations

Letter to retailers to inform them of enforcement outcomes and remind them of their obligations concerning identification and treatment of hardship customers.

Compliance reports