Compliance reporting

The Retail Law includes roles for the AER in monitoring, investigating, enforcing and reporting on compliance by regulated entities with obligations under the Retail Law and Rules. The AER produces regular reports on its compliance monitoring activities.

Title Category Release date(asc)
Alinta Energy: breaches life support obligations Enforceable undertaking, Infringement notice 26 Nov 2020
AER v AGL Sales Pty Limited & Ors [2020] FCA 1623 Court decision 13 Nov 2020
Origin: wrongful disconnections Infringement notice 12 Nov 2020
AER v EnergyAustralia Pty Ltd [2020] FCA 1647 Court decision 6 Nov 2020
AGL Energy: wrongful disconnections and failure to offer payment plans Infringement notice 4 Nov 2020
Timeframes for the installation and repair of meters for small customers Compliance check 21 Jul 2020
Momentum Energy: breaches of life support obligations Infringement notice 11 Jun 2020
EnergyAustralia: enforceable undertaking regarding life support obligations Enforceable undertaking 9 Apr 2020
EnergyAustralia: life support obligations Instituted civil proceedings 9 Apr 2020
EnergyAustralia: failure to obtain explicit informed consent Infringement notice 27 Feb 2020
TasNetworks: breaches of life support obligations Enforceable undertaking, Infringement notice 20 Feb 2020
Dodo Power and Gas, Origin Energy and EnergyAustralia: breaches of the metering rules Infringement notice 3 Feb 2020
Obligation to make offer to small customer Compliance check 29 Jan 2020
Customer hardship policies Compliance check 21 Nov 2019
EnergyAustralia: obligation to implement hardship policy and offer and apply payment plans Instituted civil proceedings 21 Nov 2019
AGL: obligation of regulated entities to provide information and data about performance Instituted civil proceedings 12 Nov 2019
Discovery Parks: requirement for authorisation or exemption Infringement notice 4 Oct 2019
Origin Energy: de-energisation obligations Enforceable undertaking, Infringement notice 16 Aug 2019
Energex and Evoenergy: breaches of the life support rules Infringement notice 18 Jan 2019
Guidance note - Compliance obligations: Retail Pricing Information Guidelines (RPIG) Guidance 11 Jan 2019

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