Final decision
Back to topOn 29 March 2019, the AER published the final Guideline that is accompanied by the Notice of final instrument, which explains the development of the Guideline.
Documents (3) | Author |
---|---|
AER - Customer Hardship Policy Guideline - March 2019 ( PDF 906.02 KB ) | AER |
AER - Notice of Final Instrument - Customer Hardship Policy Guideline - March 2019 ( PDF 1.03 MB ) | AER |
'Easy English' standardised statements resource - June 2019 ( PDF 786.61 KB ) | Scope (Aust) Ltd |