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On 29 March 2019, the AER published the final Guideline that is accompanied by the Notice of final instrument, which explains the development of the Guideline.
|AER - Customer Hardship Policy Guideline - March 2019 ( PDF 906.02 KB )||AER|
|AER - Notice of Final Instrument - Customer Hardship Policy Guideline - March 2019 ( PDF 1.03 MB )||AER|
|'Easy English' standardised statements resource - June 2019 ( PDF 786.61 KB )||Scope (Aust) Ltd|