Final decision
Back to topOn 29 March 2019, the AER published the final Guideline that is accompanied by the Notice of final instrument, which explains the development of the Guideline.
| Documents (3) | Author |
|---|---|
| AER - Customer Hardship Policy Guideline - March 2019 ( PDF 906.02 KB ) | AER |
| AER - Notice of Final Instrument - Customer Hardship Policy Guideline - March 2019 ( PDF 1.03 MB ) | AER |
| 'Easy English' standardised statements resource - June 2019 ( PDF 786.61 KB ) | Scope (Aust) Ltd |