Guidance on AER approval of customer hardship policies (revoked)

Initiation6 December 2010

Consultation - Draft Guidance on AER approval of customer hardship policies

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The AER published draft Guidance and sought comments from stakeholders to inform the development of final Guidance on AER Approval of Customer Hardship Policies.

Documents (1) Author
Draft Guidance on AER approval of customer hardship policies - December 2010 ( PDF 148.87 KB ) AER

Submissions - on draft guidance on AER approval of customer hardship policies

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Submissions closed 25 February 2011.

Documents (9) Author
AGL submission on draft guidance - AER approval of customer hardship policies - 25 February 2011 ( PDF 42.56 KB ) AGL
Care Inc. submission on draft guidance - AER approval of customer hardship policies - 25 February 2011 ( PDF 85.94 KB ) Care Inc.
CUAC submission on draft guidance - AER approval of customer hardship policies - 25 February 2011 ( PDF 196.46 KB ) Consumer Utilities Advocacy Centre (CUAC)
Ergon submission on draft guidance - AER approval of customer hardship policies - 25 February 2011 ( PDF 507.63 KB ) Ergon Energy
EWOV submission on draft guidance - AER approval of customer hardship policies - 24 February 2011 ( PDF 137.33 KB ) Energy and Water Ombudsman of NSW (EWON)
EWOV submission on draft guidance - AER approval of customer hardship policies - 25 February 2011 ( PDF 615.17 KB ) Energy and Water Ombudsman of Victoria (EWOV)
Origin submission on draft guidance - AER approval of customer hardship policies - 25 February 2011 ( PDF 26.65 KB ) Origin Energy
TasCOSS submission on draft guidance - AER approval of customer hardship policies - 25 February 2011 ( PDF 30.32 KB ) Tasmanian Council of Social Service (TasCOSS)
VCOSS submission on draft guidance - AER approval of customer hardship policies - 25 February 2011 ( PDF 83.44 KB ) Victorian Council of Social Service (VCOSS)