Indicative timetable
Back to top| Milestone | Date |
|---|---|
| Issues paper released | 22 July 2019 |
| Submissions on this issues paper due | 19 August 2019 |
| Workshops | 6 and 13 November 2019 |
| Draft Scheme Published | December 2019 |
| Submissions on Draft Due | January 2020 |
| Final Scheme Published | March 2020 |
Please note this timeline is subject to change.
Issues paper
Back to topOn 22 July 2019 the AER released an Issues Paper seeking stakeholder views on the development of a new Customer Service Incentive Scheme (CSIS).
The paper canvasses various issues related to the development of a CSIS, such as whether it would provide a useful incentive, and how we could design a Scheme should we choose to develop one.
Submissions
Back to topInterested parties were invited to make a submission on the Issues Paper by the close of business on 19 August 2019.
Late submissions
Back to topWe received five late submissions.
| Documents (5) | Author |
|---|---|
| CCP17 - Submission on the Customer Satisfaction Incentive Scheme Issues Paper - 29 August 2019 ( PDF 302.54 KB ) | CCP 17 |
| Energy Queensland - Submission on the Customer Satisfaction Incentive Scheme Issues Paper - 22 August 2019 ( PDF 197.04 KB ) | Energy Queensland |
| PIAC - Submission on the Customer Satisfaction Incentive Scheme Issues Paper - 28 August 2019 ( PDF 100.73 KB ) | Public Interest Advocacy Centre (PIAC) |
| AGL - Submission on the Customer Satisfaction Incentinve Scheme - 11 September 2019 ( PDF 82.6 KB ) | AGL |
| Red & Lumo - Submission on Customer Satisfaction Incentive Scheme - 3 September 2019 ( PDF 304.47 KB ) | Red Energy, Lumo Energy |
Stakeholder forum
Back to topThe AER invited stakeholders to attend workshops on the development of new incentives for customer service. In these workshops stakeholders discussed key aspects of a potential new customer service incentive scheme. In advance of the workshops the AER produced a discussion paper and slide pack. Following the workshops, the AER produced minutes which recorded the discussions.