The final Guidance takes into account comments made by stakeholders in response to the AER’s Draft Guidance published in December. Alongside the final Guidance, the AER also published a letter to stakeholders, outlining the main issues raised in stakeholder consultation and the AER’s response to those issues.
Guideline - Final Guidance on AER approval of customer hardship policies
Letter to stakeholders on AER approval of customer hardship policies – May 2011
Content type
Document
Final Guidance on AER approval of customer hardship policies - 16 May 2011
Content type
Document