As part of the Better Regulation Reform program, the AER is developing and consulting on a Consumer Engagement Guideline for Network Service Providers.
The AER released its final guideline and explanatory statement on 4 November 2013. The guideline provides best practice principles and a framework for electricity and gas network service providers to better engage with their consumers. This will guide service providers in developing consumer engagement strategies and approaches to apply across their business and also assist them in preparing spending proposals that reflect the long term interests of their consumers.
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It is our intention to retire this Guideline, which was published as part of the Better Regulation Reform Program in 2013, once the Better Resets Handbook is finalised. We welcome submissions on this proposal by 3 November 2021.