Consumer engagement guideline for network service providers

Category: 
Better regulation
Status: 
Date initiated: 
10 December 2012
Effective date: 
1 August 2013
Contact: 
General enquiries - Regulatory Innovation RegulatoryInnovation@aer.gov.au

Overview

As part of the Better Regulation Reform program, the AER developed a Consumer Engagement Guideline for Network Service Providers. In 2021 the AER retired the Consumer Engagement Guideline as it was superseded by the AER's Better Resets Handbook.