Sector:
Category:
Better regulation
Status:
Date initiated:
10 December 2012
Effective date:
1 August 2013
Contact:
General enquiries - Regulatory Innovation RegulatoryInnovation@aer.gov.au
Overview
As part of the Better Regulation Reform program, the AER developed a Consumer Engagement Guideline for Network Service Providers. In 2021 the AER retired the Consumer Engagement Guideline as it was superseded by the AER's Better Resets Handbook.