Retail market COVID-19 data dashboards

COVID-19 response
Release date: 
18 June 2021


Following the release of our Statement of Expectations of energy businesses the AER called on retailers to provide additional data on a voluntary basis to enable us to have visibility of the effect of COVID-19 on the retail energy market.

This is to allow us to act quickly and support the market where we may need to. This additional data is a subset of that already provided by retailers as part of the normal quarterly reporting cycle, but on a more frequent basis.

The data provides a high-level summary of changes in the retail market and we will publish updates weekly.

The data does not yet allow us to draw any specific conclusions on the effect of COVID-19 because, amongst other things, datasets are incomplete, debt levels have a lag time of over 90 days, and payment plan and hardship data does not pick up alternative deferred payment options being offered by some retailers.

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