As part of the Better Regulation Reform program, the AER developed a Consumer Engagement Guideline for Network Service Providers. In 2021 the AER retired the Consumer Engagement Guideline as it was superseded by the AER's Better Resets Handbook.
Type
Sector
Electricity
Gas
Segment
Consumer matters
Distribution
Transmission
Status
Current
Date initiated
Effective date
Categories
Better regulation
Key Documents
AER - Consumer engagement guideline for network service providers - November 2013 View details
Content type
Document
AER - Consumer engagement guideline for network service providers - Explanatory Statement - November 2013 View details
Content type
Document
AER factsheet - Consumer engagement guideline for network service providers - November 2013 View details
Content type
Document
Decision to retire the Consumer Engagement Guidelines
Content type
Document