- Regulatory proposal
- Regulatory information notice
- Models
- Supporting information
- Confidentiality claims
- Proposed negotiated distribution service criteria
- Supporting information - Customer Service Incentive Scheme
- Submissions - Customer Service Incentive Scheme
- Issues paper
- Stakeholder forum
- Submissions
- Late submissions
- Consumer Challenge Panel
- Submissions - Correspondence
Regulatory proposal
Back to topOn 31 January 2020, United Energy submitted its regulatory proposal for the period 1 July 2021 to 30 June 2026.
On 15 May 2020 CitiPower, Powercor and United Energy submitted an amendment to their regulatory proposal. This submission and supporting materials are included below.
| Documents (6) | Author |
|---|---|
| United Energy - Overview Paper - 31 January 2020 ( PDF 7.66 MB ) | United Energy |
| United Energy - Regulatory Proposal - 31 January 2020 ( PDF 4.91 MB ) | United Energy |
| United Energy - APP05 - Tariff structure statement reasons - 31 January 2020 ( PDF 2.6 MB ) | United Energy |
| United Energy - APP06 - Tariff structure statement technical - 31 January 2020 ( PDF 2.35 MB ) | United Energy |
| CitiPower, Powercor and United Energy - Amendments to operating expenditure step changes and capital programs - 15 May 2020 ( PDF 243.46 KB ) | CitiPower Powercor and United Energy |
| CitiPower, Powercor and United Energy - Environment expenditure amendment - May 2020 ( XLSX 24.23 KB ) | CitiPower Powercor and United Energy |
Regulatory information notice
Back to topModels
Back to top| Documents (8) | Author |
|---|---|
| United Energy - 2021 Half Year Models ( ZIP 3.58 MB ) | United Energy |
| United Energy - Capex Models ( ZIP 2 MB ) | United Energy |
| United Energy - Metering Models ( ZIP 7.42 MB ) | United Energy |
| United Energy - Opex Models ( ZIP 143.13 KB ) | United Energy |
| United Energy - Other ACS Models ( ZIP 311.46 KB ) | United Energy |
| United Energy - Public Lighting Models ( ZIP 459.55 KB ) | United Energy |
| United Energy - SCS Models - updated May 2020 ( ZIP 5.07 MB ) | United Energy |
| United Energy - STPIS Models ( ZIP 482.44 KB ) | United Energy |
Supporting information
Back to topIn addition to the files below, United Energy has submitted Attachment 144 - AEMO - 2019-20 Integrated System Plan - 31 January 2020. This file is too large to upload to our website but can be provided upon request. Please email aerinquiry@aer.gov.au if you would like a copy of this file.
Confidentiality claims
Back to top| Documents (1) | Author |
|---|---|
| AER - Comparative Table of Confidentiality Claims - updated July 2020 ( PDF 75.42 KB ) | AER |
Proposed negotiated distribution service criteria
Back to top| Documents (1) | Author |
|---|---|
| AER - Proposed Negotiated Distribution Service Criteria for United Energy - February 2020 ( PDF 219.54 KB ) | AER |
Supporting information - Customer Service Incentive Scheme
Back to topOn 15 October 2020, CitiPower, Powercor and United Energy submitted an application to apply their Customer Service Incentive Scheme as part of the 2021-26 regulatory control period. The following documents and models support this application.
United Energy also submitted United Energy - Attachment 84 - Woolcott - Integrated summary report - August 2019 as part of this application. This document was submitted as part of its initial proposal and is available for download.
| Documents (6) | Author |
|---|---|
| CitiPower, Powercor and United Energy - RRP Appendix 01 - Customer Service Incentive Scheme - October 2020 ( PDF 1.01 MB ) | CitiPower Powercor and United Energy |
| CitiPower, Powercor and United Energy - RRP Attachment 01- Forethought Customer Engagement Stage two - October 2020 ( PDF 1.02 MB ) | CitiPower Powercor and United Energy |
| CitiPower, Powercor and United Energy - RRP Attachment 02 - Forethought Customer Engagement Stage three - October 2020 ( PDF 971.49 KB ) | CitiPower Powercor and United Energy |
| CitiPower, Powercor and United Energy - RRP Attachment 03 - Forethought Customer Engagement Stage four - October 2020 ( PDF 678.16 KB ) | CitiPower Powercor and United Energy |
| United Energy - RRP Model 10.14 - CSIS Targets - October 2020 ( XLSX 1 MB ) | United Energy |
| United Energy - RRP Model 10.15 - CSIS compliance - October 2020 ( XLSX 596.08 KB ) | United Energy |
Submissions - Customer Service Incentive Scheme
Back to topThe Customer Service Incentive Scheme encourages distributors to engage with their customers, identify the customer services they want improved, and then set targets to improve those services. The scheme rewards distributors for improving their customer service, or penalises them if service deteriorates. Submissions closed on 19 November 2020.
| Documents (2) | Author |
|---|---|
| CCP subpanel 17 - Advice on application of Customer Service Incentive Scheme for CitiPower, Powercor and United Energy ( PDF 320.2 KB ) | Consumer Challenge Panel (CCP) 17 |
| Red Energy and Lumo Energy - Submission on CitiPower, Powercor and United Energy's Customer Service Incentive Scheme application - December 2020 ( PDF 119.11 KB ) | Red Energy and Lumo Energy |
Issues paper
Back to topOn 7 April 2020 the AER released a joint Issues paper on AusNet Services, CitiPower, Powercor, Jemena and United Energy’s regulatory proposals. The paper sets out our initial impressions of all the distributors' proposals, including what we think will be some of the key issues for our assessment and areas in which we are particularly interested in receiving stakeholder feedback. We hope this paper is helpful for readers to form their own views on the proposal, as well as to engage on the specific areas of interest outlined. The issues paper signals the commencement of a comprehensive consultation process. Given the current circumstances of COVID-19, the AER understands the ability of stakeholders to respond may be impacted and we will be flexible to assist in the engagement and consultation process.
Submissions on United Energy's revenue proposal and the issues paper closed 3 June 2020.
| Documents (1) | Author |
|---|---|
| AER - Issues paper - Victorian Electricity Determination 2021-26 – Amendment to paper - June 2020 ( PDF 2.17 MB ) | AER |
Stakeholder forum
Back to topDue to the implications of COVID-19, the public forum was facilitated by uploading presentations developed by stakeholders on
22 April 2020 to our website, with an additional opportunity to submit questions.
The period for asking forum questions has now closed. Responses are now published on the Public forum page. This page contains all the presentations and responses uploaded across the five Victorian distributors and other stakeholders.
Submissions
Back to topWe invited written submissions on United Energy's proposal and our issue paper. Submissions closed on 3 June 2020.
Late submissions
Back to top| Documents (2) | Author |
|---|---|
| Red Lumo - Submission on the Victorian Electricity Distribution Regulatory Proposal 2021-26 - 19 June 2020 ( PDF 146.7 KB ) | Red Energy and Lumo Energy |
| Evie Networks - Supplementary submission on the AER Issues Paper Victorian electricity determination 2021-26 - 17 August 2020 ( PDF 247.78 KB ) | Evie Networks |
Consumer Challenge Panel
Back to topThe Consumer Challenge Panel, subpanel 17, has provided comments to the AER on the draft proposal in the lead-up to the submission of United Energy's formal regulatory proposal.
| Documents (1) | Author |
|---|---|
| CCP subpanel 17 - Comments on CitiPower, Powercor and United Energy's draft regulatory proposal - 30 July 2019 ( PDF 850.59 KB ) | Consumer Challenge Panel (CCP) 17 |
Submissions - Correspondence
Back to topThe AER has received correspondence from CitiPower, Powercor and United Energy relevant to their 2021-26 regulatory proposal and the issues paper. This letter appears below.
| Documents (1) | Author |
|---|---|
| CitiPower, Powercor and United Energy response to AER's issues paper regulatory reset 2021-2026 - April 2020 ( PDF 701.94 KB ) | CitiPower Powercor and United Energy |